Account Management Specialist, Digital Pin Content
1 week ago
Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
**Responsibilities**:
We are seeking a highly motivated and detail-oriented Account Management Specialist to join our Digital Content team. Reporting directly to the Account Manager, you will play a key role in supporting the day-to-day operations and partner management activities related to the distribution of digital PIN content on the Razer Gold platform. You will be instrumental in ensuring seamless coordination between internal teams and external suppliers, enabling smooth execution across B2B and B2C channels.
**Key Responsibilities**:
- Support the Account Manager in maintaining relationships with digital pin partners by assisting in communications, follow-ups, and data tracking.- Coordinate the onboarding process for new suppliers, including gathering documentation, managing timelines, and aligning with internal stakeholders.- Monitor and track stock availability, pricing, and supplier service levels to ensure operational continuity and accuracy.- Assist in preparing reports and dashboards on product performance, partner issues, pricing changes, and revenue trends.- Work cross-functionally with internal teams such as Operations, Finance, Marketing, and Customer Support to ensure timely resolution of issues and accurate execution of campaigns or system updates.- Help coordinate supplier reconciliation, billing, and credit note processes, ensuring accuracy in transaction records.- Document processes and update internal knowledge bases for ongoing improvement and clarity in execution.- Stay informed of digital content and gaming industry trends to proactively surface product or partnership opportunities.- Assist in managing internal escalation queues related to PIN availability, redemption, or pricing issues.
**Qualifications**:
- Bachelor’s degree in Business, Operations, or a related field.- 2-3 years of relevant experience in account management, operations, or business support, preferably in digital content, payments, or e-commerce.- Prior experience in client servicing will be an added advantage.- Strong attention to detail, with the ability to manage and prioritize multiple tasks in a fast-paced environment.- Good communication and interpersonal skills, with a proactive and collaborative work style.- Comfortable working with spreadsheets, dashboards and data visualization tools, such as Power BI.- A self-starter with a willingness to learn and adapt quickly to new tools and processes.- Knowledge of digital content, gaming, or digital gift card ecosystems is a plus.
**Pre-Requisites**:
**Are you game?
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Kuala Lumpur, Malaysia MOL Accessportal Sdn Bhd Full timeJoining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that...
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