Customer Service Executive

3 days ago

KL Eco City, Malaysia Fatfish Group Limited Full time

**Responsibilities**:

- Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
- To assist in following up with inbound sales inquiries.
- Compiling daily lists of leads and delegating them to sales team associates
- Maintaining an accessible and organized filing system for sales and administrative professionals
- Helping management team members and executives as needed.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analysing customer information.
- Accessing customer accounts and policy schedules and providing customers with detailed information about policies and products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded and typing up complaint reports.
- Assist in ad hoc tasks such as license renewal and collection of documents.
- Travelling maybe required for this job.

**; Requirements: - Requirements**:

- Diploma or bachelor’s degree in any discipline.
- At least 2 years of customer service experience (e-commerce experience is preferred).
- Intermediate to advanced English and Malay.
- Excellent communication and interpersonal skills as well as eloquent writing skills.
- High attention to detail. Ability to understand the customer's needs.
- Good empathy, persuasive, and flexible to deal with emergencies.
- Familiar with customer service business processes, KPI assessment systems, internal flow rule construction, etc.
- Data-driven decision-making ability, good logical thinking ability, excellent communication, and coordination ability.
- Proficient in Ms Office (Excel, Word).

  • Customer Service Executive

    1 day ago

    KL Eco City, Malaysia GCOOP Malaysia Sdn Bhd Full time

    Responsibilities: - Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. - To assist in following up with inbound sales inquiries. - Compiling daily lists of leads and delegating them to sales...

  • Executive, Customer Service

    1 day ago

    KL Eco City, Malaysia FWD Insurance Full time

    About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013,...

  • Senior Executive, Customer Service

    7 days ago

    KL Eco City, Malaysia FWD Insurance Full time

    About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...

  • Executive, Customer Service

    1 day ago

    KL Eco City, Malaysia FWD Insurance Full time

    About FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...

  • Customer Service Executive

    2 weeks ago

    KL Eco City, Malaysia Legency Group Sdn Bhd Full time 36,000 - 48,600 per year

    WE ARE A DIGITAL BRANDING AGENCY FROM MALAYSIASince its inception in 2017, Legency Group has rapidly emerged as a leading digital branding and SEO agency in Malaysia, renowned for orchestrating highly successful digital marketing campaigns. Our expertise extends deeply into the SEO landscape, enabling us to enhance your brand's visibility and search engine...

  • Customer Service Representative

    3 days ago

    KL Eco City, Malaysia CANAI WORLDWIDE DEVELOPMENT SDN BHD Full time

    Job Descriptions - Manage customer order via manual or electronic ordering. - Check return Delivery Note and then perform necessary action on Over, Short and Damage goods. - Process add-on order and arrange for special delivery order. - Maintain and update Inventory Item Master Listing - create item code and update item database. - Attend to customer...

  • Executive, Customer Service

    7 days ago

    Malaysia - KL Eco City FWD Group Full time

    About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...

  • Customer Service Agent

    1 day ago

    KL Eco City, Malaysia Brandt International Sdn Bhd Full time

    **Responsibilities**: - Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfillment related problems and providing support to the customer ensuring a high level of satisfaction. - Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping,...

  • Live Chat Customer Service

    1 week ago

    KL Eco City, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time

    **About Us** YAOYAO Group was founded in 2021 and focusing on home appliance market of South East Asia Countries. The key brand under YAOYAO Group is "Simplus", which is already the Top HA brand of Shopee, Lazada and Tiktok in the regions. With cutting-edge design, exceptional product quality, and a robust global operations network, Simplus is coommitted to...

  • Manager, Customer Service-2

    1 day ago

    KL Eco City, Malaysia FWD Insurance Full time

    About FWD Group FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company...