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Online Sales Administrator

3 weeks ago

Kajang, Malaysia Aurahana Global Full time

**Job Title: Online Sales Administrator**

**Job Summary**:
As an Online Sales Administrator, you will be responsible for supporting the online sales team in various aspects of e-commerce operations. Your primary focus will be to ensure efficient order processing, provide excellent customer service, and contribute to the overall growth of online sales. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

**Key Responsibilities**:

- **Order Processing**:

- Process online orders promptly and accurately, ensuring all details are entered correctly into the system.
- Coordinate with the warehouse or fulfillment center to fulfill orders and ensure timely shipment.
- Monitor order status and resolve any issues related to delivery or product availability.
- **Customer Service**:

- Assist customers with order-related questions, product information, and returns or exchanges.
- Work closely with the customer service team to address any escalated issues and ensure customer satisfaction.
- **Data Management**:

- Maintain and update product listings, pricing, and promotions on the e-commerce platform.
- Ensure accuracy of product descriptions, images, and other relevant information.
- Keep customer records up-to-date and maintain confidentiality of sensitive information.
- **Sales Support**:

- Collaborate with the sales and marketing teams to implement promotional campaigns and initiatives.
- Monitor sales performance metrics and generate reports to track progress towards goals.
- Identify opportunities for cross-selling or upselling products to maximize revenue.
- **Inventory Management**:

- Monitor inventory levels and coordinate replenishment as needed to avoid stockouts.
- Conduct periodic inventory audits to reconcile discrepancies and ensure accurate stock counts.
- Work closely with the procurement team to forecast demand and optimize inventory levels.
- **Quality Assurance**:

- Conduct regular quality checks on product listings, ensuring they meet company standards and guidelines.
- Review customer feedback and address any issues related to product quality or packaging.
- Implement improvements to enhance the overall online shopping experience for customers.

**Qualifications and Skills**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in e-commerce operations, online sales, or customer service roles.
- Proficiency in Microsoft Office Suite and experience with e-commerce platforms (e.g., Shopify, WooCommerce).
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and team members.
- Excellent organizational abilities and attention to detail, with a focus on accuracy and efficiency.
- Analytical mindset with the ability to interpret sales data and trends to drive business growth.
- Familiarity with inventory management principles and order fulfillment processes.
- Ability to multitask, prioritize workload, and thrive in a fast-paced, deadline-driven environment.
- Knowledge of online marketing strategies and social media platforms is a plus.

This job scope provides a comprehensive overview of the responsibilities and qualifications required for the Online Sales Administrator position, highlighting the key areas of focus and skills necessary for success in the role.

Pay: RM1,700.00 - RM2,500.00 per month

Schedule:

- Monday to Friday