Technical Onboarding Manager

**About this role**:
Medbelle is building the world’s first digital hospital. Our mission is to enable better specialist medical care throughout the United Kingdom by combining a nationwide network of private UK surgeons and hospitals with cutting-edge technology.

As a Technical Onboarding Manager, you will own, coordinate and execute the onboarding of surgical practices to Medbelle. This includes optimising their websites with Medbelle tools and setting up different communication tools and analytics. Additionally, you will help to maximise their effectiveness.

**What you will do**:

- Manage and coordinate the implementation of Medbelle growth tools on surgeon websites in collaboration with Medbelle’s account management team, surgeons and their support staff
- Configure and deploy tools like online booking, referral, and enquiry forms (currently using iframes, with potential updates).
- Create and maintain surgeon websites using Medbelle’s no-code templates.
- Optimise website performance, tracking, and conversion rates to maximise surgeon practices' success.

**Who you are**:

- 2+ years of experience in web development or software engineering.
- Professional fluency in English (written and spoken).
- Proven ability to independently manage projects and communicate effectively with diverse stakeholders.
- Proven expertise in CMS platforms (e.g., WordPress, Webflow, Square) and web technologies (HTML, CSS, JavaScript, PHP or other backend languages).
- Strong analytical skills with a problem-solving mindset and attention to detail.

**Bonus points**:

- Experience in communicating with senior stakeholders, e.g. surgeons and their practices
- Experience with headless CMS solutions (e.g., Wagtail), no-code tools (e.g., Webflow) or collaboration & project management tools (e.g. Notion)
- Experience with advanced tools to support our core engineering team
- Proficient in SQL, especially with PostgreSQL, and CSS, particularly TailwindCSS.
- Familiarity with SQLAlchemy, Docker, and AWS deployment pipelines.
- Experience with Apollo client and GraphQL libraries, design systems like Storybook, end-to-end testing with Playwright, and React component testing.
- Background in healthcare tech or working in startups or other high-growth environments.

**What we offer**:

- Remote-first work environment tailored to your location (Malaysia or South Africa).
- Flexible hours but with some overlap required to coordinate with British and German teams.
- Opportunities to work in an impactful industry transforming healthcare.
- Collaborate with a passionate, global team committed to excellence and innovation.

**About us**:
Medbelle is building the world's first digital hospital, enabling better specialist care pathways at lower costs throughout the UK. Their custom-built technology supports their nationwide network of most private UK surgeons and hospitals, which redefines healthcare accessibility and empowers patients and clinicians alike.
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Background_: Founded in 2016 and supported by £20M+ of funding from reputable international investors, Medbelle has established itself as a European leader in elective specialist care digitalisation. Having established partnerships with organisations like Bupa, HCML and HealthcareRM and working with some of the UK’s leading surgeons, Medbelle has supported 200k+ patients, enabled multiple thousand surgical procedures and is quickly growing revenues.
- _ Mission_: Make the best medical care accessible to all. In the future, all patients will be treated with the support of digital hospitals: The model enables a better care experience, excellent medical results, and keeps healthcare affordable for patients and insurers. At a large scale, Medbelle can generate cost-savings that can keep better healthcare affordable and accessible even with demographic change.
- _ Value_: UK's best-rated medical provider (NPS 88), quantified quality of care through standardised clinical outcome collection, and significant cost savings for patients and health insurers.
- _ Model_: Medbelle supports both insurers and non-insured patients in getting the best care at lower costs and with mínimal admin efforts. As a tech-enabled care provider, Medbelle provides procedures, consultations and diagnostics to individual non-insured patients and insurance companies.
- _ Team_: Leander (CEO; WHU, background in tech & consulting, parents are doctors), Dan (CMO; ex-orthopaedic surgeon and ex-medical director at Bupa, HBS-trained), Sid (CFO; 7x PE in London at Nomura/Perella/Goldman), Luis (CTO; 20y in software dev). 48 people (39 in Berlin, 9 in the UK; plan to recruit increasingly in the UK; remote-first but with a Berlin office and regular in-person meetings in the UK)

**OUR CULTURE**

50+ Medbellians
25+ Nationalities
17 Languages

Alone you go fast, together you go far: We celebrate strong individual performance - but we believe that it is only the first step towards success. Extraordinary results require that ta