Digital Customer Experience Executive

2 weeks ago


Subang Jaya, Malaysia ABX Express (M) Sdn Bhd Full time

**Key Responsibilities**
- Handle customer enquiries and complaints, provide appropriate solutions and alternatives within the time limits
- Take the extra mile to engage customers and follow through the cases to ensure resolution
- Identify and escalate issues appropriately.

**Key Requirements**
- At least 1 year of working experience in the related field, preferably in digital customer service/ live-chat.
- Good in English and Bahasa Malaysia, both verbal and written and able to articulate your points clearly and positively.
- Ability to work in a fast-paced dynamic environment as well as multi-task, prioritize, and manage time effectively
- Assertive to handle difficult interactions and customers
- Ability to use digital tools to serve customers
- Willing to work in Subang Jaya USJ
- Working Hours: Monday-Friday (9:00AM-6:30PM)

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you work for 1 year contract ?

**Experience**:

- Customer service: 1 year (required)
- Live Chat: 1 year (preferred)



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