Digital Customer Experience Executive
2 weeks ago
**Key Responsibilities**
- Handle customer enquiries and complaints, provide appropriate solutions and alternatives within the time limits
- Take the extra mile to engage customers and follow through the cases to ensure resolution
- Identify and escalate issues appropriately.
**Key Requirements**
- At least 1 year of working experience in the related field, preferably in digital customer service/ live-chat.
- Good in English and Bahasa Malaysia, both verbal and written and able to articulate your points clearly and positively.
- Ability to work in a fast-paced dynamic environment as well as multi-task, prioritize, and manage time effectively
- Assertive to handle difficult interactions and customers
- Ability to use digital tools to serve customers
- Willing to work in Subang Jaya USJ
- Working Hours: Monday-Friday (9:00AM-6:30PM)
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Subang Jaya: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Can you work for 1 year contract ?
**Experience**:
- Customer service: 1 year (required)
- Live Chat: 1 year (preferred)
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