Retail Supervisor

5 days ago

Genting Highlands, Malaysia ALANTICSPORTS SDN BHD Full time

**LOCATION: Genting Premium Outlet (GPO)**

**1. **

Provide operational support and team leadership while maintaining high service standards.

**2. KEY Responsibility**:
**Operational Excellence**
- Support daily store operations
- Monitor store presentation and standards
- Assist in inventory management
- Ensure POS accuracy and cash handling

**Team Supervision**
- Guide and motivate team members
- Monitor staff performance
- Assist in staff training
- Maintain service standards

**Customer Relations**
- Ensure high customer service standards - Provide friendly, knowledgeable, and proactive service to meet customer needs and encourage repeat business.
- Handle escalated customer concerns - Address and resolve customer issues with empathy to build loyalty and improve satisfaction.
- Monitor customer feedback and satisfaction
- Gather customer feedback to enhance services and continually improve processes for a better customer experience.

**Inventory Management**
- Assist with regular stock replenishment: Ensure shelves are regularly restocked to prevent stockouts and lost sales,
- Participate in inventory stock take: Help with regular inventory checks to ensure accurate stock levels and prevent discrepancies.
- Maintain organized and well-stocked display areas: Keep products neat and organized to reduce loss and make items easy to locate.
- Prevent Stock Loss: Support security measures to minimize theft and protect inventory.

**1. REQUIREMENTS**
- 2-3 years retail experience
- Previous supervisory experience preferred
- Strong communication skills
- Excellent organizational abilities
- Ability to multitask and handle challenging situations effectively.
- Willing to work flexible schedules, including weekends and public holidays.

**Job Types**: Full-time, Permanent

Pay: RM2,200.00 - RM3,300.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Work Location: In person

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