Full Time Store Assistant

1 week ago

Melaka, Malaysia Elabram Systems SDN BHD Full time

1. **Store Operations**:

- Ensure all store operations are well-maintained before opening and after closing, including overall infrastructure, cleanliness, and displays.
- Collect RDU units from the Store Manager or Assistant Store Manager at store opening and return them to the safety storage box after closing.
- Maintain a clean and neat store environment at all times.

2. **Display Management**:

- Ensure all display units are connected to Wi-Fi, flawless (clean & free from fingerprints), and returned to the correct positions after customer interactions.

3. **Customer Engagement**:

- Provide a welcoming atmosphere and ensures high standards of customer experience at all time.
- Assist in safeguarding all Samsung products to prevent theft or burglary.
- Explain all features and functionalities of devices to customers.
- Deliver exceptional customer service, aiming to convert interactions into sales or ensure customer return.

4. **Feedback and Reporting**:

- Collect feedback from visitors and gather market updates, reporting them to the Store Manager/Assistant Store Manager accordingly.

5. **Customer Assistance**:

- Be alert and ready to assist or guide nearby customers at all times.

6. **Maintenance Reporting**:

- Report any technical or infrastructure maintenance issues immediately to the Store Manager/Assistant Store Manager when they occur.

**Basic Requirement**:

- Chinese
- Proficient in English
- Presentable and good looking appearance

**Qualifications**:

- Strong customer service and communication skills.
- Ability to explain product features and functionalities clearly.
- Attention to detail and a proactive approach to maintaining store standards.
- Previous experience in a retail or promotional role is an advantage.
- Experience with live streaming, particularly on TikTok Live is a plus.

**Additional Notes**:

- 5 days working and 2 days off per week
- Overtime Allowance
- Parking Allowance: RM100.00
- 12 days Annual Leave

**Job Type**: Contract

Pay: RM2,500.00 - RM3,300.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Opportunities for promotion

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus

Application Question(s):
**Language**:

- Mandarin (required)

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