Customer Service Representative- Aviation Industry

7 days ago

Putrajaya, Malaysia APPING TECHNOLOGY SDN BHD Full time

Responsibilities:
1. Urgent Requests Management:

- Handle incoming urgent requests from airlines for component delivery.
- Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations.

2. Inventory Coordination:

- Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock.
- Challenge customers on their needs when necessary.

3. Customer Communication:

- Efficiently manage communication with both internal and external customers.
- Maintain daily communication with customers, answering queries professionally and promptly.

4. Backlog Management:

- Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline.
- Evaluate root causes for orders exceeding service level lead times.

5. Internal Meetings:

- Manage internal meetings, including backlog review and operation drumbeat.

6. Parts Sourcing and Shipping:

- Ensure required parts for aircraft are sourced and shipped according to contract.
- Maintain contact with all involved parties throughout the process.

7. Documentation and Accuracy:

- Document actions taken, ensuring accuracy and attention to detail.

8. IT Tools Management:

- Effectively manage various IT tools and FHS IT systems.
- Record all milestones in the systems correctly and maintain accurate data.

9. Process Improvement:

- Highlight issues and contribute to process improvement through proper escalation within the management team.

10. Supply Chain Health:

- Detect and document abnormal status in the supply chain.
- Drive responsible stakeholders to resolve issues promptly.

11. Customer Requirements:

- Ensure contract customer requirements are processed timely and high-quality customer service is delivered consistently.

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,500.00 - RM4,800.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Putrajaya: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How long is your notice period?
- What is your expected salary?
- What is your current salary?
- What is your notice period?

**Experience**:

- Aviation: 1 year (preferred)
- Customer support: 4 years (preferred)

Work Location: In person

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