Remote Hotel

We are seeking a skilled and experienced Remote Hotel / Homestay Operations Coordinator to join our growing Merveille Estate and Hospitality Management Sdn Bhd' team in Penang. This is a full-time position that offers the opportunity to work remotely, providing you with the flexibility to manage your workload and balance your professional and personal commitments.
- Manage the day-to-day operations of our hotel and homestay properties, ensuring seamless guest experiences
- Coordinate reservations, bookings, and guest enquiries in a timely and efficient manner
- Liaise with property owners, suppliers, and third-party service providers to address any issues or requirements
- Monitor inventory, occupancy rates, and other key performance indicators to identify opportunities for improvement
- Provide support and guidance to our on-site teams, ensuring they have the resources and information they need to deliver exceptional customer service
- Assist with the development and implementation of operational policies, procedures, and best practices
- Contribute to the overall growth and success of our hospitality business
- Out station with superior

What we're looking for
- Strong customer service and communication skills, with the ability to interact effectively with guests, property owners, and various stakeholders
- Proficient in using reservation and property management systems, as well as other relevant hospitality software
- Excellent problem-solving and decision-making skills, with the ability to work independently and as part of a team
- Adaptable and flexible, with the ability to prioritise tasks, manage multiple projects, and work under pressure
- Knowledge of local and industry regulations, as well as best practices in hotel/homestay operations
- Task & Time Management-Prioritizing daily activities and reminders,Tracking deadlines and following up on pending items
- Liaison & Communication
- Acting as a point of contact between the employer and others, Coordinating with vendors, clients, or staff & Handling confidential or sensitive information professionally
- Managing social media or online presence
- Basic bookkeeping or invoicing, Organizing business documents or databases, Preparing materials for meetings or presentations

What we offer

At Merveille Estate and Hospitality Management Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment.

In addition to a competitive salary, we offer a range of benefits, including:

- Flexible work arrangements
- Professional development opportunities
- Attractive employee discounts on our hospitality services
- performance bonus

About us

Merveille Estate and Hospitality Management San Bhd' is a leading provider of hotel and homestay management services in the Penang / Ipoh / Sabah region. With a focus on delivering exceptional guest experiences, we have built a reputation for excellence in the Hospitality & Tourism industry. Our team is passionate about creating memorable stays for our clients, and we are committed to the continuous growth and development of our business.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Flexible schedule
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday
- Weekend jobs

Work Location: In person