Call Center Sales Agent

4 days ago

Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

**Job description**:
Company Description

Summit Next is a Malaysia-based Business Process Management (BPM) company that provides multi-lingual customer service and tele-sales support to customers globally. We specialize in providing cost-effective solutions, especially to small/mid-size organizations. Our differentiation is that our customers can start with an operation size of as small as 1 yet expect service levels at par with what large BPO/BPM companies provide to large customers. We also provide various consulting services to fulfill our client's strategic and operational needs.

Our client is a well-established regulated online trading platform. The company specializes in providing superior market conditions for investors, allowing them to diversify their portfolios and navigate various markets with stability and reliability.

**Responsibilities**:
De-escalate situations involving dissatisfied customers, offering patient assistance and support

Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client CRM accounts, providing updates and information

Collaborate with other departments in case of cross-department issue

Being a reliable source of information for the customers and soon-to-be customers

Leading the customers to start their journey in the forex systems

**Requirements**:
At least 2 years of proven related experience (call center sales agent/BDO) within the Forex industry, financial or telecommunication services

At least 1 year working experience in Sales area

English level proficiency B1

Phone skills, including familiarity with complex or multi-line phone systems

Strong communication, both written and verbal

Great active listening skills

A patient and empathetic attitude

Adaptability and flexibility

Comfortable working in fast-paced environments

Troubleshooting skills

Ability to speak Malay

Should be willing to work on weekends and public holidays

Should be willing to work on shift hours

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