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Customer Service Representative

3 weeks ago

Kuching, Malaysia PT. Teknologi Perdana Indonesia Full time

We are one of the leading players in the fast-growing online service industry. Our mission is to provide convenient, reliable, and safe transportation & delivery solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people receive service in Malaysia.

**Our team is constantly expanding, so our office is currently needs an additional specialist to perform the following duties**:
2. Monitor online service orders in the city, process notifications in a timely manner and respond to violations/errors.

3. Make outgoing calls to users to inform them about new features of our loyalty program or promotional offers.

4. Check drivers’ vehicles for compliance with company rules and requirements, vehicle branding.

5. Active participation in promotional campaigns outside the office.

6. Contact local businesses for advertising purposes.

**Benefits**:

- Stable monthly remuneration + yearly revision & increment;
- Petrol refunds;
- SOCSO and EPF contributions;
- Free online training program from the first day of working;
- Tech-savvy environment: accessible corporate software/CRM & educational platforms, work messenger & online telephony software, corporate news blog;
- Compact and well equipped office, regular schedule (5 days a week, 9am - 6pm)**;**:

- Annual leaves & sick leaves, paid holidays;
- Overtime claim;
- Professional development.

**Requirements**:

- SPM/Diploma/Bachelor's degree in any field;
- Strong command of English/Bahasa Melayu;
- Customer Service or Sales experience: min. 1 year;
- Pro-active attitude, friendly and outgoing personality;
- Excellent problem-solving skills;
- Computer literate (MS Office, Google Spreadsheet).

**Salary**: From RM2,800.00 per month

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Required notice period?

**Language**:

- English (required)

**Location**:

- Kuching (required)