Grab Driver Center

**Life at Grab**:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
**Get to know the team**:
To perform tasks related to the driver & delivery partner engagement cycle: acquiring new drivers & delivery partners, ensuring drivers are well trained & knowledgeable about Grab's services, and supporting any concerns from drivers & delivery partners.
**Get to know the role**:
This role will be to ensure smooth operations of the GDC in Ipoh. Working in a fast-paced environment, the support staff provides customer service to uphold Grab's image in the community.
**The Day-to-Day Activities**:

- Maintain a clean and safe reception area at Grab Driver Center.
- Attends enquiries from drivers & delivery partners and assigns appropriate ticketing.
- Assist with administrative tasks and any other duties delegated by the team.
- Greet and meet all internal and external customers with friendly disposition & professionalism.
Handle escalated driver & delivery partners' issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner.
- Provide periodic feedback to the team and maintain a continuous
improve culture.
- To drivers & delivery partners: Handle escalated driver & delivery partner issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner.
- To passengers: Assist in face-to-face interactions when necessary.
- To merchant partner: Assist in giving guidance & suggestions with the knowledge given.
- Work hand in hand with the GDC Coordinator team to ensure targets are met.
- Work closely with GDC Teams in other cities.
- Work closely with functional departments (payments dispute / DLR / UT etc).
**The Must-Haves**:

- Must possess at least a Diploma certification or equivalent.
- Good communication skills and fluency in spoken and written English and Malay. Can communicate well with both internal and external stakeholders.
- Proven front desk or client-facing working experiences in a similar role.
- Proficient with Microsoft Office software & IT savvy.
- Team player who prefers to interact with fellow colleagues.
- Friendly and helpful disposition.
- Able to multitask, prioritize and work under pressure.
- Common sense, good initiative & pro-active attitude to pre-empt & address issues.
- Highly driven, independent and patient.
- Attentive to detail and accuracy.
- Proficiency in Mandarin / Cantonese will be added as an advantage.
**Our Commitment**
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
**About Grab**
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
**Join us today to drive Southeast Asia forward, together