Specialist - IT Product Support (Full Stack

1 week ago

Kuala Lumpur, Malaysia MMC Corporate Full time

**Specialist - IT Product Support (**Full Stack Applications)**

**What can you expect?**
- Be a part of a global operation team
- Elevate your IT processing knowledge
- Interact diverse colleagues and stakeholders from various line of business within MMC

**What is in it for you?**
- Participate in regional projects
- Career Development and Training Opportunities

**We will count on you to**:

- Responds to incidents within SLA
- communicates and follows up with colleagues on all incidents and requests.
- Escalates incidents and questions to appropriate support groups.
- Uses corporate incident management system to record and track
- Take ownership of end user incidents providing effective communication and resolution

**What you need to have**:

- Excellent technical trouble-shooter
- Database knowledge writing complex SQL queries in any RDBMS tool (Oracle or anything similar)

**What makes you stand out**:

- Strong interpersonal skills in order to work with Technical and Non-Technical personnel
- Good communication and interpersonal skills
- Demonstrate ability to be flexible with working hours, to react to situations within the App Support environment
- Being team oriented

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law

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