Customer Care Advisor

2 days ago

Bayan Lepas, Malaysia Clarivate Full time

**About You - experience, education, skills, and accomplishments**
- Bachelor’s degree and 1+ year(s) of related customer service experience, AND/OR equivalent combination of education and experience
- Experience in a high-volume customer service organization
- Proven skills with MS Office suite of products

**It would be great if you also had**
- Experience working in a global organization partnering with university administrators and teammates
- Experience working with libraries or in higher education
- Experience working with Salesforce or similar platforms
- Ability to learn new software products quickly and to adapt to changes in delivered services
- Excellent interpersonal, multi-tasking, and prioritization skills
- Strong analytical skills (system analysis, troubleshooting, etc.)

**What will you be doing in this role?...**
- Provide proactive, seamless customer support in partnership with other internal departments and external vendors
- Respond to customer inquiries with a high degree of professionalism
- Provide documentation of responses that can serve as a guide for future questions
- Actively participate in product discussions, working closely with senior members of the team to optimize the customer experience
- Author and maintain product support collaterals as needed to enhance product adoption and usage, including FAQ’s, Technical Tips, technical/functional specifications, etc.

**About the Team**

Our global team supports the efforts of students and researchers across the globe. Providing important research tools and curating treasure troves of content has helped Clarivate become an industry leader in the Information Services market. We work hard and have fun doing it. If you take pride in providing excellent customer service in a collaborative environment, please consider joining our talented team

**Hours of Work**

Hybrid hourly opportunity working 2-3 days per week out of our Penang office

This a full-time, weekday position

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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