Guest Experience Assistant Supervisor

1 week ago

Kuala Lumpur, Malaysia Lendlease Full time

If you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you.

Your duties include but not limited to:
Customer Focus
- To lead and achieve service excellence to our visitors and tenants, and always strive to exceed expectations.
- Maintain good relationships with visitors and tenants to attain favourable feedback

People
- Demonstrate a pleasant and polite disposition at all times
- Demonstrates Core Values to create and maintain an environment that ensures positive and cooperative working relationships with team/peer, management, tenants and visitor.

Operational
- Set departmental objective and work schedules
- Train and guide team in managing and solving customer queries/feedback in a timely manner
- Monitor the appearance, standards and performance of the Concierge team members with an through on training and teamwork
- Ensure all team members have current knowledge of the products and services.
- Ensure all team members adhere to policies, procedures and public safety guidelines
- Support marketing teams campaigns
- Monitor, review and improve concierge workflow and SOP

You must have 3-5 years experience in a similar capacity with a passion for delivering exceptional levels of guest service. Excellent grooming standard is a must have. You must also be a highly motivated individual and able to take initiative, organised, manage pressure and be able to effectively manage and prioritise multiple tasks. Essential to the role is excellent proficiency in English, able to work on shifts and public holidays.

We create award-winning urban precincts, new communities, retail precincts, and workplaces to the highest sustainability standards. We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world.

Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets us all up for success.

To find out more about us and to explore all other opportunities visit

  • Guest Experience Supervisor

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Le Méridien Hotels & Resorts Full time 40,000 - 60,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationLe Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all guest check-ins, verifying guest identity, form of payment, assigning...

  • Guest Experience Supervisor

    4 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24087640 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g.,...

  • Guest Experience Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International Full time

    Job Description *** Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages....

  • Guest Experience Supervisor

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25171305 **Job Category**Rooms & Guest Services Operations **Location**Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Guest Experience Supervisor

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25187228 **Job Category**Rooms & Guest Services Operations **Location**The Westin Kuala Lumpur, No 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 55100 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación:Título de estudios secundarios o...

  • Guest Experience Executive

    1 week ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23125529 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Experience Executive

    1 week ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24029888 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Experience Supervisor

    1 week ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25111325 **Job Category**Rooms & Guest Services Operations **Location**Marriott Executive Apartments Kuala Lumpur, 17 Jalan Kia Peng, Kuala Lumpur, Malaysia, Malaysia, 50450 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación:Título de estudios secundarios o...

  • Guest Experience

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kaite Property Management Sdn Bhd Full time 36,000 - 48,000 per year

    Join us at KAITE Property Management, a wholly owned subsidiary of Berjaya and one of Kuala Lumpur's fastest-growing hospitality companies. We specialize in managing premium short-stay homes in the heart of the city, delivering exceptional comfort, seamless stays and memorable guest experiences.Key Responsibilities:1. PMS & Channel Manager OperationsManage...

  • Guest Experience Supervisor

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25156408 **Job Category**Rooms & Guest Services Operations **Location**Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES...