Waiter / Waitress

7 days ago

Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

**WAITER / WAITRESS**

Mandarin Oriental, Kuala Lumpur is looking for a Waiter/Waitress to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

**About the job**

Based at the Mandarin Oriental, Kuala Lumpur / within the Food & Beverage Department in Kuala Lumpur, the Waiter/Waitress responsibilities include greeting and serving our guests, providing detailed information on menus, multi-tasking various front-of-the-house duties in a fast-paced environment. The Waiter/Waitress reports to the Restaurant Manager / Assistant Restaurant Manager.

**As Waiter/Waitress, you will be responsible for the following duties**:

- Ensure that the standards of Food and Beverage service are maintained
- Anticipate guest needs, as to where guests will never have to ask for anything
- Report deficiencies or breakage of operational equipment to the Assistant Managers
- Increase the average food and beverage check and promote sales
- Monitor and supervise small VIP functions not handled by the Banquet Department
- Ensure that the orders are delivered at the proper temperature

**As Waiter/Waitress, we expect from you**:

- Diploma/Certificate in Hotel Management or Business Administration preferred.
- Good communication skills whether verbal, written or non-verbal.
- Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- EPF (Employees Provident Fund) contributions (higher than the norm)
- SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
- Public holiday entitlement based on Malaysian calendar
- Exceptional rest area & colleagues engagement activities.

**We’re Fans. Are you?

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