Associate Director

The Associate Director – Business Management is responsible for overseeing and driving the operational effectiveness, strategic planning, and business growth of Jump Retail and Retail Galaxy. It involves managing key client accounts, optimizing merchandising operations, and ensuring alignment with company objectives to enhance performance and service delivery.

Key Responsibilities:

1. Business & Client Management – Strengthen Relationship with business partners and customers and to expand the business further

2. Oversee the end-to-end management of key client accounts, ensuring high service standards and client satisfaction.

3. Develop and maintain strong relationships with clients, acting as the primary contact for business discussions and escalations.
4. Identify new business opportunities and work on expanding existing accounts to drive revenue growth.
5. Ensure contractual agreements and KPIs are met for all managed accounts.

6. Stay up to date with industry trends and competitors activities.

7. Winning new business together with BD.

8. Coming up the right structure and service for client brief

9. Conducting Motion Study and providing timely information to BD for winning new contracts
10. Doing the initial Routing for the project and kicking off project with the team

11. Gantt Chart Flow for winning projects

12. Operational Excellence & Merchandising Management – Continuous plan and execute operational strategies

13. Work closely with the Operations team to optimize merchandising strategies and execution across various retail channels.

14. Monitor and analyze field performance, ensuring efficient allocation of resources and coverage.
15. Provide clear objectives for operation team.
16. Oversee and managing performance metrics for the team, ensuring efficiency and high productivity.
17. Conduct field visits to mentor field personnel at all level, including regions to have an understanding of market conditions.
18. Implement process improvements to enhance productivity and cost efficiency.

19. Assist project leads to address issues and challenges.

20. Strategic Planning & Performance Management – Maintain and deliver quality servicing standards

21. Develop and execute strategic initiatives to support the company's business objectives.

22. Track and report key performance metrics, identifying areas for improvement.

23. Leadership & Team Development – Provide leadership & guidance to the Operation

24. Lead, mentor, and develop a high-performing team, ensuring alignment with business goals.

25. Collaborate with cross-functional teams to ensure seamless execution of client projects.
26. Foster a culture of accountability, continuous improvement, and innovation within the team.
27. Identify training needs of new OM/OE on board.
28. Ensure operation staff receives proper and adequate training on areas that are relevant to their position and role.

29. Set career progression for the team

30. Financial & Budget Management

31. Work with the finance team to oversee budget planning, cost management, and profitability analysis for key accounts.

32. Ensure financial targets are met while maintaining operational efficiency.

33. Preparation of monthly and other scheduled reports

34. Provide insights through data analysis to improve decision-making and drive operational efficiencies.

35. Ensure completion of reports are delivered on time.

36. Ensure accuracy of data

37. To carry out all other duties as may be assigned by the CEO from time to time

REQUIREMENTS:

Good interpersonal skills

Good communication skills

Good planning and organisation skills

Customer management skills

Good problem solving skills & Decision making skills

Committed and result driven

Willingness to work long hours

Willingness to travel

Creative

SPM/Diploma holder/University graduate

Min 10 yrs working experience – in sales/FMCG, with at least 5 years in leading a team

Fluent in Bahasa Malaysia & English

Other languages/dialects – spoken