Mandarin Speaker_Supervisor_Kuala Lumpur

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia JEV Management & Trading Full time 24,000 - 48,000 per year

Key Responsibilities:

Role Overview

We are seeking an energetic and responsible Supervisor to oversee daily operations, manage staff, and ensure an exceptional guest experience. The ideal candidate will excel in team leadership, operational management, and customer service, while maintaining a fun, safe, and engaging environment for all guests.

Key Responsibilities

Staff Management

  • Supervise, motivate, and train karaoke staff to ensure smooth operations and high-quality guest service.
  • Schedule and manage shifts, monitor performance, and provide ongoing coaching to staff.

Operations Oversight

  • Oversee daily karaoke room operations, including guest reservations, technical setup, and service standards.
  • Ensure all equipment (microphones, sound systems, and lighting) is operational and maintained.

Customer Experience

  • Deliver a positive and memorable experience for all guests through attentive service and timely support.
  • Handle guest inquiries, complaints, and special requests professionally and efficiently.

Goal Achievement & Reporting

  • Monitor room utilization, sales, and service performance to achieve operational targets.
  • Prepare reports and provide feedback to management on team performance and operational improvements.

Safety & Environment

  • Maintain a clean, safe, and organized environment in compliance with health and safety standards.
  • Ensure proper handling of equipment and adherence to operational procedures.

Knowledge and Skill Requirements:

Requirements

  • Proven experience in supervisory or team-lead roles within hospitality, entertainment, or karaoke environments.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to handle high-pressure situations and resolve conflicts effectively.
  • Technical aptitude for audio-visual equipment and basic system troubleshooting.
  • Flexible to work evenings, weekends, and public holidays as required.
  • Customer-focused with a passion for creating engaging and enjoyable experiences.

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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