Application Support

7 days ago

Sepang, Selangor, Malaysia AFFIN Group Full time
Create your future with Affin ​​You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry – you can make a difference too.

Job Summary:

To provide end-to-end support for the Quantum Treasury Management System (TMS) and related platforms (SWIFT, RENTAS, ALM, Intellimatch), ensuring smooth daily operations, system availability, compliance reporting, and support for enhancements, upgrades, and audits. The role serves as a key liaison between Treasury Front/Middle/Back Office, IT teams, vendors, and regulators.

Job Responsibilities:

System & Application Support

  • Provide daily Level 1 and 2 support for Quantum and integrated Treasury platforms (SWIFT, ALM, Intellimatch, etc.).
  • Monitor system health, batch processing, and trade workflows; resolve operational incidents in a timely manner.
  • Perform root cause analysis, implement corrective actions, and maintain incident logs.
  • Coordinate with vendor (ION/Quantum) on patches, fixes, and troubleshooting escalations.

Enhancements & Projects

  • Participate in system upgrade projects, patch testing (SIT/UAT), and deployment cycles.
  • Support interface development and integration with downstream systems (e.g., Risk, Finance, Core Banking).
  • Collaborate with internal teams on automation, compliance, and reporting enhancements (e.g., MFRS9, LCR, BNM reports).

Governance & Documentation

  • Ensure proper documentation of configuration changes, user access logs, and batch job schedules.
  • Assist in internal and external audits; prepare system walk-throughs, audit trails, and compliance reports.
  • Adhere to change management, SDLC, and IT security policies.

Stakeholder Engagement

  • Liaise with Treasury users (Front, Middle, Back Office) to understand system gaps and enhancement needs.
  • Provide user training, prepare SOPs/user guides, and assist in new system feature rollouts.
  • Act as the system subject matter expert (SME) and point of contact for Quantum-related matters.

Job Requirements:

  • Minimum 5–10 years' experience in application support, ideally with Quantum/ION and Treasury operations.
  • Bachelor's Degree in IT, Computer Science, Finance, or related field.
  • Professional certification in Treasury Systems, ITIL, or Project Management is an advantage.
  • Hands-on experience with system support, vendor coordination, compliance reporting, and audit engagement.
  • Familiar with financial products (FX, MM, Fixed Income), system architecture, and integration protocols (SWIFT, FIX).
  • Strong problem-solving, documentation, and analytical skills.
  • Proficiency in SQL, Crystal Reports, or other reporting tools preferred.
  • Ability to handle pressure and support time-sensitive Treasury operations.
  • Excellent communication and coordination skills.
  • Quantum (ION), SWIFT Alliance, RENTAS, Intellimatch, ALM (Risk & Liquidity), Murex (optional)

  • Application Support Engineer

    2 weeks ago

    Sepang, Selangor, Malaysia SCHOTT AG Full time 60,000 - 120,000 per year

    About us Your Contribution Service & SupportManage incidents and changes via ITIL processes (ServiceNow).Provide 2nd-level support for key users and application users.Deploy bug fixes, configuration changes, and minor enhancements.Support rollout activities at new factories.Gather requirements and user feedback for consulting team.Monitoring &...

  • Technology Application Support

    2 weeks ago

    Sepang, Selangor, Malaysia AFFIN Group Full time

    Create your future with Affin ​​You too can make a difference.Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry – you can make a difference too.To support and ensure system availability and fully functional to provide banking services to serve our...

  • Executive - Enterprise Application Support (ERP)

    5 days ago

    Sepang, Selangor, Malaysia Hartalega Full time

    Job DescriptionsProvide Enterprise Application support and manage user expectation in manufacturing & Sales environment.Provide first level & second level Enterprise Application (ERP, CRM, SCM etc.) support to end user.To manage issues or change request.Prepare project documentation including Business Analysis Report, Business Process Flow, Functional...

  • Technical Application Manager

    3 days ago

    Sepang, Selangor, Malaysia AirAsia Full time

    A Technical Application Manager for software development oversees the stability, security, and performance of the applications that support the software development lifecycle. Key responsibilities include ensuring system availability, and leading the IT operations team to support development needs and business objectives.This role requires strong leadership,...

  • Technical Application Manager

    5 days ago

    Sepang, Selangor, Malaysia AirAsia Aviation Management Services Sdn. Bhd. Full time

    Job DescriptionA Technical Application Manager for software development oversees the stability, security, and performance of the applications that support the software development lifecycle. Key responsibilities include ensuring system availability, and leading the IT operations team to support development needs and business objectives. This role requires...

  • Application Mgmt. Specialist Advisor

    2 weeks ago

    Sepang, Selangor, Malaysia NTT DATA North America Full time

    Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Mgmt. Specialist Advisor to join our team in Cyberjaya, Selangor, Selangor (MY-10), Malaysia (MY).The support...

  • Field Application Engineer

    7 days ago

    Sepang, Selangor, Malaysia Advanced Micro Devices, Inc Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create...

  • Application Team Manager

    2 weeks ago

    Sepang, Selangor, Malaysia Experian Full time 100,000 - 120,000 per year

    Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...

  • Learning Support Assistant

    2 weeks ago

    Sepang, Selangor, Malaysia Epsom International School Full time 30,000 - 60,000 per year

    Job Summary:The Learning Support Assistant is a vital member of our academic support team at our prestigious international school. The primary purpose of this role is to provide assistance and support to students with special educational needs or additional learning requirements. By working closely with students, teachers, and parents, the Learning Support...

  • Technical Support Engineer

    3 days ago

    Sepang, Selangor, Malaysia Microsoft Full time

    Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional...