SAP OTC Business Analyst

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ploy Full time 80,000 - 120,000 per year

SAP OTC Business Analyst

What's on offer:

  • Contract: 8 months (Renewable)
  • Location: Kuala Lumpur, Malaysia
  • Base salary x 12
  • Onsite role

Key Responsibilities:

  • Partner closely with stakeholders and cross-functional teams to define, analyze, validate, and maintain business requirements and processes for large-scale or complex system initiatives.
  • Validate proposed solutions to ensure alignment between business requirements and technical capabilities, considering both current and future business environments.
  • Lead and facilitate discussions among project participants to clarify needs, gain consensus, and define actionable requirements.
  • Work collaboratively with development and QA teams in an Agile environment-participating in 3 Amigos meetings and sprint ceremonies to co-create solutions.
  • Plan and coordinate User Acceptance Testing (UAT) and facilitate end-user demonstrations to validate business outcomes.
  • Develop and maintain business process documentation and mapping in ARIS, ensuring accuracy and traceability.
  • Ensure non-functional requirements (performance, usability, reliability, etc.) are well-defined and aligned with customer expectations.
  • Contribute to continuous improvement initiatives by promoting more effective and efficient ways of working within a dynamic Agile context.
  • Support business case development, budgeting, and cost analysis to ensure solutions deliver measurable value.

Skills & Experience Required:

  • Bachelor's degree or equivalent professional experience.
  • 5-7 years of experience in business analysis or project development, with 2-5 years in business process optimization.
  • Proven experience in Order-to-Cash (OTC) and Order-to-Activation processes.
  • Strong knowledge of SAP Workflow
  • SAP OTC experience is a significant advantage.
  • Experience with ARIS for process documentation and optimization is a strong plus.
  • Exposure to Jira and Confluence tools is desirable; PEGA knowledge is a good-to-have.

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