Manager, AI Live-Stream Operations

*AnyMind Group is on a mission to make every business borderless, and our innovative AnyLive platform is at the forefront of that charge. We're scaling a cutting-edge service that blends AI Avatars and human-led livestreaming for top brands. We are looking for a true leader to step in as Manager for our AI Live-Stream Operations. This isn't just a management role; it's a unique opportunity to build, strategize, and own the operational backbone of a high-growth, large-scale service that is defining the future of live commerce in Asia. If you are a technical, strategic, and data-driven leader passionate about building high-performing teams and scaling new technologies, this is your chance to make a regional impact.

What You'll Do*

• Train, manage, and develop a high-performing team of AI Live-Stream Executives, fostering a culture of excellence, accountability, and continuous improvement.
• Set clear goals (KPIs) for the team, conduct regular performance reviews, and provide constructive feedback to support career growth.
• Manage team scheduling and resource allocation to ensure comprehensive coverage for all regional livestreaming campaigns.
• Design and execute the regional strategy for scaling livestreaming operations, ensuring consistency, quality, and efficiency across all markets.
• Create, document, and enforce Standard Operating Procedures (SOPs) for the entire livestream lifecycle, including equipment setup, OBS configuration, content preparation, and live troubleshooting.
• Oversee the master livestream calendar, coordinating with production, local market, and tech teams to manage the flow of campaigns from inception to launch.
• Manage the team's inventory of streaming equipment, oversee procurement, and ensure all technical assets are properly maintained.
• Act as the primary technical authority and final escalation point for all critical in-stream issues, guiding the team through complex troubleshooting.
• Implement and monitor quality assurance protocols to ensure all streams (both AI and human) meet high standards for production value, audio/video quality, and content accuracy.
• Stay at the forefront of livestreaming technology, AI advancements, and industry best practices; evaluate and recommend new software, hardware, and platforms to maintain our competitive edge.
• Aggregate and analyze team performance data, translating raw metrics into actionable insights and strategic recommendations for clients and senior leadership.
• Serve as the key operational contact for senior internal stakeholders (e.g., Design, Tech, Regional Leads), ensuring clear communication and alignment on campaign objectives.
• Guide the team on content optimization, including AI (TTS/scripting) enhancements and FAQ/audience engagement strategies, based on performance data.

*Who You Are*

• 3-5+ years of proven experience in a leadership or management role, with a demonstrated ability to build, mentor, and motivate a technical or production-focused team.
• Deep, hands-on expertise in the live-streaming ecosystem, including software (OBS, vMix), hardware (cameras, audio), and platforms (Tiktok Live, Shopee Live, etc.).
• Strong operational and strategic mindset, with experience in developing and scaling processes, project management, and using data to drive optimization.
• Excellent written and verbal communication skills in English and a strong background in e-commerce or live commerce, with the resilience to thrive in a fast-paced, high-pressure live broadcast environment.

*Nice To Have*

• Professional or business-level proficiency in Mandarin.
• Direct experience working for a live-streaming platform (e.g., TikTok Shop, Shopee Live) in an operational capacity.

*Why You'll Love It*

• Advanced AI tools for all positions
• Competitive salary
• Performance Bonus (1 time per year)
• Annual leaves
• Dental benefits
• Wellness benefits
• TGIF, monthly birthday and other fun engagement events
• Work in a professional and dynamic environment
• Exciting opportunity to explore and define digital trends