Dispatch & Customer Service Manager (Logistics)
6 hours ago
Location: Kuala Lumpur, Malaysia
Nationality Requirement: Malaysian Citizen
Gender: Open to all
Working Hours
- Able to support China and U.S. time zones
- Flexible schedule required
Job Responsibilities
- Manage daily logistics dispatch operations and customer service functions
- Lead and manage a dispatch/customer service team, including task allocation and performance follow-up
- Coordinate with customers, drivers, warehouses, customs brokers, and other partners
- Handle customer inquiries, complaints, and shipment exceptions
- Optimize dispatch and customer service workflows to improve efficiency and service quality
- Support business promotion and customer development initiatives
- Conduct team training and prepare basic operational reports
Job Requirements
- Malaysian citizen, based in Kuala Lumpur
- Mandatory team management experience (preferably in logistics, dispatch, or customer service)
- Proven experience in logistics dispatch or logistics customer service
- Strong understanding of logistics operations and workflows
- Ability to work across time zones (China & U.S.)
- Fluent in English and Chinese (Mandarin)
- Strong communication skills, high sense of responsibility, and ability to work under pressure
What We Offer
- Salary negotiable, based on experience and qualifications
- Long-term career development opportunities
- Exposure to international logistics operations
How to Apply:
Please send your resume to:
Job Type: Full-time
Pay: RM3, RM8,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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