Dispatch & Customer Service Manager (Logistics)

6 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Equator Global Logistics Inc Full time

Location: Kuala Lumpur, Malaysia

Nationality Requirement: Malaysian Citizen

Gender: Open to all

Working Hours

  • Able to support China and U.S. time zones
  • Flexible schedule required

Job Responsibilities

  • Manage daily logistics dispatch operations and customer service functions
  • Lead and manage a dispatch/customer service team, including task allocation and performance follow-up
  • Coordinate with customers, drivers, warehouses, customs brokers, and other partners
  • Handle customer inquiries, complaints, and shipment exceptions
  • Optimize dispatch and customer service workflows to improve efficiency and service quality
  • Support business promotion and customer development initiatives
  • Conduct team training and prepare basic operational reports

Job Requirements

  • Malaysian citizen, based in Kuala Lumpur
  • Mandatory team management experience (preferably in logistics, dispatch, or customer service)
  • Proven experience in logistics dispatch or logistics customer service
  • Strong understanding of logistics operations and workflows
  • Ability to work across time zones (China & U.S.)
  • Fluent in English and Chinese (Mandarin)
  • Strong communication skills, high sense of responsibility, and ability to work under pressure

What We Offer

  • Salary negotiable, based on experience and qualifications
  • Long-term career development opportunities
  • Exposure to international logistics operations

How to Apply:

Please send your resume to:

Job Type: Full-time

Pay: RM3, RM8,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person


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