Internal Communications and Product Manager I Hospitality I KL
2 weeks ago
Regional Internal Communication & Product Manager
Location:
Kuala Lumpur
Department:
Operations & Product – Regional
Role Overview
The
Regional Internal Communication & Product Manager
plays a pivotal role in driving alignment, communication, and execution of the regional
Product & Services
,
CSR
, and
Sales
roadmap. This position bridges operational, commercial, and marketing teams to ensure information accuracy, consistency, and the continuous improvement of the guest experience across the markets.
Key Responsibilities
Strategic Planning & Roadmap Management
- Contribute to the development and implementation of the
global roadmap strategy
, covering CSR, Product & Services, and Sales experiences. - Lead the creation of a
consolidated multi-year roadmap
for EHS, CSR, Product & Services, and IRES — including OPEX/CAPEX budgets and 3-year plans. - Collaborate closely with the
VP, Operations & Product
to frame business plans and budgets. - Monitor roadmap progress monthly to ensure timely and quality execution by all involved teams.
Cross-Functional Coordination & Communication
- Act as the
bridge between operational and commercial teams
, driving continuous improvement and accuracy in product-related information. - Manage internal communications on product developments for marketing teams globally (including Product & Services teams in Lyon).
- Promote a
shared product culture
by engaging and onboarding stakeholders — especially resort teams — to key product priorities. - Support commercial markets with
ad hoc requests and product information updates
.
Information Management & Content Delivery
- Ensure
product consistency
across resorts and sales markets. - Produce and distribute high-quality communication content across channels (newsletters, presentations, reports) to keep all stakeholders informed and aligned.
- Implement
optimized processes and tools
to enhance information flow between Marketing, Sales, Product & Services, and Resort teams. - Encourage
best practice sharing
across Business Units.
Guest Experience & Quality Monitoring
- Lead initiatives to
enhance guest experience
through regular analysis of guest feedback (GM surveys, semantic analysis, sales feedback, claims, etc.). - Coordinate
quality monitoring initiatives
and ensure effective follow-up actions are implemented across departments (P&S, CSR, EHS, IRES).
Profile & Requirements
- Bachelor's or Master's degree in
Hospitality Management
,
Business Administration
, or a related field. - Minimum 5 years of experience
in hospitality or an upscale environment. - Proven
project management
experience and the ability to handle multiple priorities effectively. - High proficiency in
Microsoft Office Suite
(especially PowerPoint, Excel, and Word). - Strong analytical mindset and comfort working with data and metrics.
- Demonstrated
leadership
,
autonomy
, and
proactive approach
. - Organized, rigorous, and business-oriented, with the ability to balance strategic vision and operational execution.
How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Principal Consultant - Retail & Hospitality Division
EA Personnel No: R
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248
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