Internal Communications and Product Manager I Hospitality I KL

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Peoplebank Asia Full time

Regional Internal Communication & Product Manager

Location:
 Kuala Lumpur 

Department:
Operations & Product – Regional 

Role Overview

The
Regional Internal Communication & Product Manager
 plays a pivotal role in driving alignment, communication, and execution of the regional
Product & Services
,
CSR
, and
Sales
roadmap. This position bridges operational, commercial, and marketing teams to ensure information accuracy, consistency, and the continuous improvement of the guest experience across the markets.

Key Responsibilities

Strategic Planning & Roadmap Management

  • Contribute to the development and implementation of the
    global roadmap strategy
    , covering CSR, Product & Services, and Sales experiences.
  • Lead the creation of a
    consolidated multi-year roadmap
    for EHS, CSR, Product & Services, and IRES — including OPEX/CAPEX budgets and 3-year plans.
  • Collaborate closely with the
    VP, Operations & Product
     to frame business plans and budgets.
  • Monitor roadmap progress monthly to ensure timely and quality execution by all involved teams.

Cross-Functional Coordination & Communication

  • Act as the
    bridge between operational and commercial teams
    , driving continuous improvement and accuracy in product-related information.
  • Manage internal communications on product developments for marketing teams globally (including Product & Services teams in Lyon).
  • Promote a
    shared product culture
    by engaging and onboarding stakeholders — especially resort teams — to key product priorities.
  • Support commercial markets with
    ad hoc requests and product information updates
    .

Information Management & Content Delivery

  • Ensure
    product consistency
    across resorts and sales markets.
  • Produce and distribute high-quality communication content across channels (newsletters, presentations, reports) to keep all stakeholders informed and aligned.
  • Implement
    optimized processes and tools
    to enhance information flow between Marketing, Sales, Product & Services, and Resort teams.
  • Encourage
    best practice sharing
    across Business Units.

Guest Experience & Quality Monitoring

  • Lead initiatives to
    enhance guest experience
    through regular analysis of guest feedback (GM surveys, semantic analysis, sales feedback, claims, etc.).
  • Coordinate
    quality monitoring initiatives
    and ensure effective follow-up actions are implemented across departments (P&S, CSR, EHS, IRES).

Profile & Requirements

  • Bachelor's or Master's degree in
    Hospitality Management
    ,
    Business Administration
    , or a related field.
  • Minimum 5 years of experience
    in hospitality or an upscale environment.
  • Proven
    project management
    experience and the ability to handle multiple priorities effectively.
  • High proficiency in
    Microsoft Office Suite
    (especially PowerPoint, Excel, and Word).
  • Strong analytical mindset and comfort working with data and metrics.
  • Demonstrated
    leadership
    ,
    autonomy
    , and
    proactive approach
    .
  • Organized, rigorous, and business-oriented, with the ability to balance strategic vision and operational execution.

How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Cheah Wei Ee

Principal Consultant - Retail & Hospitality Division

EA Personnel No: R

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248



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