order management analyst

2 days ago

Bayan Lepas, Penang, Malaysia Wilmar GBS Sdn Bhd Full time 45,000 - 65,000 per year

ORDER MANAGEMENT ANALYST

JOB DESCRIPTION:

As part of the Global Shared Service Centre (SSC) of Wilmar, we are looking for dynamic, customer service and quality minded team player to join our SSC continuous expansion in The position provides an opportunity to widely increase your accounting knowledge and expertise working for a well-known, fast growing SSC of a Fortune 500 company.

Responsibilities:

· Process and verify sales orders to ensure accuracy before processing

· Process delivery orders and coordinate with logistics for timely dispatch

· Handle customer enquiries related to import and export orders

· Register, investigate, and resolve customer complaints promptly

· Process trade return requests and coordinate with warehouse for return handling

· Formation and delivery of service standards and support metrics for each of key customer channels and

service offerings.

. Liaise with other key stakeholders on quick and efficient resolution of customer issues and

queries and resolve customer issues, complaints and escalations with resolution

· Analyse order data and provide insights to improve order management processes and customer

satisfaction

· Highlight areas for improvement with suggested solutions to improve procedures, technology and service

to positively enhance customer's experience with the company

Requirements:

· Candidate must possess Degree or equivalent professional qualification

· years working experience in the related field of FMCG or supply chain/logistics/distribution

environment experience

· Candidate with SAP knowledge or working experience in SSC environment

· Fresh graduates encouraged to apply

· Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and

cross-functional teams

· Strong attention to details and a commitment to accuracy and efficiency

· Action oriented, with customer focus

· Strong problem-solving and decision-making skills, with the ability to prioritise tasks and work under

pressure

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