Sales Assistant
2 days ago
A. Customer Engagement & Sales
- Greet customers warmly and identify their needs through active listening.
- Assist customers in making informed purchase decisions based on their requirements.
- Apply product knowledge to recommend suitable moms & baby products, supplements, and services.
- Achieve individual and outlet sales targets through upselling and cross-selling.
- Participate in sales campaigns, promotions, and special events.
B. Product Knowledge & Advisory
- Maintain up-to-date knowledge of moms & baby products, supplements, and relevant merchandise.
- Provide accurate product information, usage instructions, and benefits to customers.
- Stay updated on market trends, promotions, and competitor offerings.
C. Operational Support
- Operate the cashier counter, including opening, closing, and daily cash reconciliation.
- Assist in stocking, organising, and merchandising products to maintain a presentable outlet.
- Arrange deliveries of packages as per management instructions.
- Support team members in handling customer enquiries and operational tasks.
D. Service Excellence & Problem Resolution
- Ensure every customer is attended to promptly and courteously.
- Resolve basic customer issues and escalate complex cases to the supervisor or manager.
- Maintain a clean and organised store environment that reflects Alpro's standards.
E. Compliance & Professional Conduct
- Follow company policies, SOPs, and health & safety guidelines.
- Work beyond normal hours when required for store events or operational needs.
- Maintain a professional appearance and positive working attitude at all times.
F. Mum & Baby Product Specialist (Alpro Baby)
- Provide guidance to parents on suitable baby formulas, diapers, skincare, feeding accessories, and maternity care products.
- Educate customers on safe product usage, nutritional needs for infants, and essential items for new mothers.
- Stay updated on latest mum & baby product innovations, safety standards, and market trends.
- Support Alpro Baby campaigns, workshops, and parenting events to enhance customer engagement.
- Assist in creating attractive displays and product arrangements for mum & baby sections to boost sales visibility.
Job Types: Full-time, Contract, Fresh graduate
Contract length: 3 months
Pay: RM1, RM2,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person
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