Business Analyst

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia CÔNG TY CỔ PHẦN CÔNG NGHỆ SOTATEK Full time 1,200,000 - 1,440,000 per year

Job Description

We are seeking an experienced and detail-oriented Senior Business Analyst with deep domain expertise in General Insurance, specifically Motor Insurance. The responsibilities of this role include:

  • Lead the requirements-gathering process for insurance products, with a primary focus on Motor and General Insurance.
  • Collaborate with stakeholders to define business objectives, project scope, and functional needs.
  • Analyze and document comprehensive business requirements, functional specifications, user stories, and process flows.
  • Assess and optimize business processes across underwriting, claims management, policy administration, and customer onboarding.
  • Define data requirements, including data models, sources, and integration needs and communicate them effectively to development and QA teams.
  • Perform gap analysis and impact assessments between new initiatives and existing systems.
  • Serve as a key liaison between business, operations, and technical teams to ensure clear understanding and accurate delivery of requirements.
  • Interpret insurance regulations and compliance needs and translate them into actionable system requirements or epics/user stories.
  • Work closely with QA teams to validate requirements, review test cases, support UAT, and participate in defect triage to ensure delivery quality.
  • Support change management activities to enable smooth adoption of new systems, features, and processes.
  • Provide subject-matter expertise on insurance standards, market practices, and industry technology trends.

Job Requirements:

  • Minimum 10 years of business analysis experience in the Insurance domain, including 5+ years in Motor and General Insurance.
  • Bachelor's or Master's degree in Business, Insurance, Finance, Information Systems, or related fields.
  • Proven experience leading and successfully delivering insurance-related projects.
  • In-depth understanding of policy administration, underwriting workflows, claims processing, and regulatory compliance.
  • Strong expertise in gathering and documenting functional requirements, user stories, and process flows.
  • Proficiency with business process modeling and analysis tools (e.g., BPMN, UML).
  • Strong analytical thinking, stakeholder management, and communication skills.
  • Solid understanding of software development methodologies (Agile, Scrum, Waterfall).
  • Mandatory business analysis certifications: CBAP, PMI-PBA, or equivalent.
  • Familiarity with leading insurance platforms such as Guidewire, Duck Creek, or similar systems is a plus

Loại hình công việc: Toàn thời gian

Mục lương: RM12.000,00 một tháng

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