Helpdesk Specialist

We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone's customers; providing the best customer experience for all telecommunications services offered by the company.

Duties and responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone, email, chat and other channels of communication.
• Able to perform remote troubleshooting through diagnostic techniques and pertinent questions related to technical and application.
• Determine the best solution based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel
• Follow-up and update customer status and information on a timely manner as per standard guidelines by the company.
• Work closely with internal teams and departments to resolve all customer related complaints and outages.
• Able to deliver exceptional performance and take up additional assignment and tasks related to the operations department as part of the company's continuous efforts for service improvement.

Qualifications and requirements

• Candidate must possess at least a bachelor's degree in IT, Computer Science, Telecommunications or Network. (Fresh graduates are encouraged to apply)
• Excellent communication skills with proficiency in multiple languages a plus.
• Self-driven, achievement oriented and Strong Can-Do attitude
• Ability to communicate professionally with clients, regulatory bodies, and partners.
• A team player and must be able to work on shift. (6am-6pm, 6pm-6am) (4 days work, 3 days off)

Job Type: Contract

Pay: RM2, RM2,300.00 per month

Work Location: In person

Expected Start Date: 03/01/2024