Operations Crew

1 day ago

Seri Kembangan, Selangor, Malaysia Delltone Services Full time

About the role

We are seeking energetic and customer-focused individuals to join our Pickleball facility As an operations crew, you will be responsible in delivering an exceptional customer experience and supporting the efficient operation of our pickleball courts.

Key Responsibilities

1. On-Ground Operations

  • Help run the day-to-day court operations smoothly and safely.
  • Set up and maintain courts, equipment, and overall club vibe.
  • Support events on or off the courts including but not limited to logistics, setup and cleanup.
  • Report issues or feedback to management.
  • Coordinate with coaches.
  • Oversee inventories, purchases, and cash handling procedures.

2. Facility Operations & Administration

  • Overseeing facility bookings and maintain accurate records.
  • Open and close the facility according to schedule
  • Manage court bookings, reservations, and walk-ins
  • Ensure the smooth delivery of all scheduled activities and programs.
  • Monitor and maintain the quality and cleanliness of all facilities and equipment.
  • Coordinate, support and create events (e.g. parties), tournaments, and clinics.
  • Liaise with vendors, maintenance personnel, or instructors as needed
  • Oversee any other facilities operating in the pickleball court.

3. Customer Service

  • Ensure a high level of customer satisfaction at all times.
  • Handle customer queries on pickleball including guidance on gameplay, feedback, and complaints promptly and professionally.
  • Greet and assist players, answer questions related to pickleball, and provide excellent customer service
  • Oversee membership subscriptions and communication with members.

4. Health, Safety & Compliance

  • Adhering to all health, safety and security protocols.

*

Additional Details

This is a full-time role with flexible hours and shift-based duties, including evenings, weekends and public holidays as required. Confidentiality is a must—staff must not disclose company or personnel information outside of job duties.

Job Types: Full-time, Student job

Pay: RM1, RM2,100.00 per month

Work Location: In person

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