Quality Analyst

2 days ago

George Town, Penang, Malaysia Teleperformance Full time
Overview

We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications
  • Bachelor's degree or equivalent diploma in any discipline.
  • Candidate must be able to work on rotational shift (3 shift / 5 working days).
  • Minimum 1 years' experience as QA in call center.
  • Proficiency in Cantonese and English (spoken and written).
  • Able to start work immediately is preferred.
Responsibilities
  • Conduct root cause and other data analysis.
  • Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
  • Act as escalation point of contact for process questions, issues and resolution.
  • Act as Subject Matter Expert (SME) for QA evaluations.
  • Participate as project team member in problem prevention and continuous improvement projects.

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