Rider Care Specialist

2 days ago

Petaling Jaya, Selangor, Malaysia Specialized Bicycle Components Full time 60,000 - 80,000 per year

Summary
The Rider Care Specialist will be the point-of-contact product technical expert responsible for placing and keeping customers on our bikes and equipment, as well as maintaining our high level of customer satisfaction.

Utilizing proprietary Specialized networks and systems, you will be providing informed product knowledge and guidance to both B2B and B2C customers.

How You'll Make a Difference
Asiahub Region Customer/Rider Communication

  • Be the first point of contact for customers' order queries and technical support requests.
  • To support regional e.com order queries via our contact channels and manage regional e.com cancellations & refunds
  • To monitor and utilize our B2B and B2C communication channels, answer and direct queries to the appropriate avenues
  • To utilize internal technical support tools to provide accurate information requested by customers
  • A commitment to respond within our set standard time frames
  • Assist in overseeing AsiaHub-region communications responses

Sales and Support

  • Be the expert consultant to drive our B2C business, as well as be an asset to our B2B partners
  • Provide the best advice to customers looking for pre-purchase information like basic sizing, component-compatibility, appropriate models for intended use, etc.
  • Know our retailers' category strengths and help direct customers looking to go to a store to see the right partners
  • Capitalize on converting communications-generated leads into sales by directing customers to the appropriate channels.
  • Provide bike industry expert knowledge to both B2B and B2C customers
  • Utilize our proprietary internal order/support systems to serve our customers
  • Assist in managing inventory and orders of service and warranty parts
  • Assist with expert assessment of product quality and warranty claims

What You'll Need To Win

  • Customer Service experience is a must; bicycle industry experience in any capacity will be advantageous
  • A keen and holistic interest in understanding the bicycle industry
  • An ability to converse with customers professionally and in-line with our communications SOP
  • A willingness to learn, understand and utilize our systems to be able to execute processes swiftly and accurately
  • Minimally bilingual with excellent written and spoken English and proficiency in either Bahasa Malaysia, Bahasa Indonesia, Mandarin or Thai is a must.
  • You will be required to have a certain level of technical understanding and mechanical proficiency with current high-end bicycle industry products and may be required to undergo an assessment for this.

About Specialized
Specialized is the global leader in the design and manufacturing of high performing technologically advanced bicycles, components and cycling apparel for world champion riders and cycling enthusiasts. Founded in 1974 and headquartered in Morgan Hill, California, Specialized is a global company with offices throughout the world.
To apply for this position please visit

  • Customer Care Specialist

    2 days ago

    Petaling Jaya, Selangor, Malaysia DOCTOR ANYWHERE OPERATIONS PTE. LTD. Full time 14,400 - 180,000 per year

    About the teamDoctor Anywhere's Operations team is a crucial part of the company. We ensure the day-to-day excellence of our TPA business, virtual and in-person clinical services, resolving operational issues in a timely manner and providing the best customer experience possible. We ensure that our customers remain our top priority.About the roleWe are...

  • Customer Care Specialist – Complaints Handling

    2 days ago

    Petaling Jaya, Selangor, Malaysia TP Full time 60,000 - 80,000 per year

    About the RoleWe are looking for a detail-oriented and empatheticCustomer Care Specialistto manage and resolve complex customer complaints, including those escalated to senior management and external channels. You will act as the key representative of the Bank in ensuring customer satisfaction, protecting brand reputation, and driving continuous improvement...

  • Medical Specialist

    2 days ago

    Petaling Jaya, Selangor, Malaysia ICG Healthcare Sdn. Bhd Full time 14,400 - 180,000 per year

    Role Description This is a full-time on-site role for a Medical Specialist located in Petaling Jaya. The Medical Specialist will be responsible for diagnosing, treating, and managing patients' health concerns. Their daily tasks will include consulting with patients, performing medical procedures, and collaborating with other healthcare professionals to...

  • Intensive Care Unit Staff Nurse

    2 days ago

    Petaling Jaya, Selangor, Malaysia Beacon Hospital Sdn Bhd Full time 4,500 - 54,000 per year

    DUTIES & RESPONSIBILITIES:To adhere all policies, activities, procedures, instructions as relevant and required by the Quality System.Patient advocate, health educator for patients and relatives.Liaison with doctors and consultants of hospital.Develop and implement nursing care plans and maintain medical records.Assume responsibilities for total plan of care...

  • 57907212 Cloud Infrastructure Specialist

    2 days ago

    Petaling Jaya, Selangor, Malaysia Half the sky Full time 80,000 - 120,000 per year

    ​Cognizant is seeking a Cloud Infrastructure Specialist to join us in Kuala Lumpur. In this role, you'll build, implement, and operate IT solutions based on various vibrant technologies such as virtualization, container, JEE-based middleware, API gateway, cloud, APM and big data.As a Cloud Infrastructure Specialist, you will also be a key technical...

  • Application Specialist

    2 days ago

    Petaling Jaya, Selangor, Malaysia LAC Medical Supplies Full time 60,000 - 80,000 per year

    About the RoleWe are looking for a motivated and detail-oriented Application Specialist to join our Healthcare IT team. The successful candidate will be supporting the implementation, configuration, training, data migration and project management of Healthcare IT and AI solutions across hospitals and healthcare institutions.This role offers a unique...

  • Product Specialist

    2 days ago

    Petaling Jaya, Selangor, Malaysia AA SURGICAL MALAYSIA Full time 60,000 - 80,000 per year

    Company DescriptionAtAA Surgical, we provide innovative IOLs, ophthalmic equipment, surgical instruments, and optical products to support better patient vision. If you are ready to kickstart your career in the medical industry? Join our growing ophthalmic division and gain hands-on experience working with doctors and healthcare professionals. As a Product...

  • Collections Specialist

    2 days ago

    Petaling Jaya, Selangor, Malaysia Allnex Full time 40,000 - 60,000 per year

    Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that's exactly what you can do joining usImagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things...

  • IT Technology Specialist

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Kimberly-Clark Full time 90,000 - 120,000 per year

    IT Technology SpecialistJob DescriptionIT Technology SpecialistYour Job You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to...

  • Global Patient Care Demand Manager

    2 days ago

    Petaling Jaya, Selangor, Malaysia Roche Full time 80,000 - 120,000 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...