Cambodian/Khmer Interpreter

Sunway Medical Centre Bandar Sunway is Hiring

Job Description:

• Welcome and support International Patients - especially Khmer-speaking patients and their families upon arrival, ensuring a warm, seamless, and culturally sensitive experience.

• Interpret accurately between patients, consultants, nurses, and other healthcare professionals in both Khmer and English, including during consultations, diagnostics, admissions, and discharge discussions.

• Provide personalised support for international VIP patients while upholding professional service standards consistent with the hospital's expectations for premium patient experience.

• Guide patients through registration, appointment flow, payment processes, hospital navigation, and essential care steps such as medical instructions, procedures, consent forms, financial counselling, and follow-up arrangements.

• Accompany patients safely to various service areas, ensuring timely movement between points of care.

• Coordinate with internal departments to ensure smooth communication and service delivery, including supporting administrative tasks such as appointment reminders, basic document translation, and form completion.

• Highlight patient concerns or service gaps to the supervisor for follow-up and improvement.

Job Requirements:

• Fluent in Khmer and English (spoken, reading, writing). Ability to interpret accurately and handle medical or technical terms is an advantage.
• Able to walk or stand for prolonged periods as the role involves accompanying patients across various hospital areas.
• Strong interpersonal skills with a warm, patient-focused service approach. Able to handle difficult situations professionally.
• Previous experience in healthcare, hospitality, customer service, or international patient services is an added advantage.
• High level of integrity, cultural sensitivity, and confidentiality. Good teamwork and ability to coordinate with multiple departments.
• Knowledge of basic medical terminology, hospital processes, or prior work in a clinical environment.

Benefits Provided:

• Annual contractual bonus (13th month salary) and performance bonus.
• Medical, Dental and Optical allowances.
• Career development, rewards and recognition.
• Open and great working environment and team

Hiring process:

• Average processing is around 2 to 4 weeks.
• Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.