Senior Engineer

1 day ago


Klang, Selangor, Malaysia QL Maxincome Sdn Bhd (FamilyMart) Full time
  • Manage a team of up to 10 service technicians, ensuring high performance and accountability.
  • Plan and execute preventive maintenance programs and emergency breakdown ensuring minimal downtime and optimal response time.
  • Monitor and manage spare parts inventory, ensuring adequate stock levels and efficient ordering processes.
  • Maintain detailed service records and prepare regular reports on service activities, team performance, and client feedback.
  • Provide technical support and training to technicians on regular basis.
  • Collaborate with operations and training department to ensure alignment on operations needs and service standards.
  • Ensure compliance with health, safety, and quality standards.

Job Requirements:

  • Diploma or Degree in Mechanical Engineering, Mechatronics, or a related field.
  • Manufacturer certifications (e.g., La Marzocco, WMF, Franke, Nuova Simonelli) are highly desirable.
  • Strong command of English, Bahasa Malaysia, and Mandarin, to liaise regularly with Mandarin‑speaking suppliers.
  • Basic electrical knowledge or certification.
  • Minimum 6 years of hands-on experience in servicing coffee machines, with at least 3 years in a leadership or supervisory role.
  • Strong understanding of preventive maintenance planning and execution, especially for multi-location chain stores.
  • Experience with spare parts inventory management and procurement.
  • Experience using CMMS (Computerized Maintenance Management Systems).
  • Familiarity with other types of machinery (e.g. water dispensers, ovens, or food-related equipment) is a plus.
  • Excellent problem-solving skills with a hands-on approach.
  • Strong leadership, communication, and organizational skills.
  • Ability to work during odd hours and travel when required.


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