Sr. Service Engineer

1 day ago

Malaysia Supermicro Full time 60,000 - 120,000 per year

Job Req ID: 27517 Essential Duties and Responsibilities:
  • Deploy, maintain, and troubleshoot servers, GPU systems, networking equipment, and configurations in data centers.
  • Service and diagnose issues with replaceable components in various GPU systems.
  • Resolve escalations promptly and provide Linux support when necessary.
  • Collaborate with managers to develop service programs, share technical knowledge, and train new engineers on data center operations.
  • Travel to data centers to address customer issues and deliver hands-on training.
  • Take ownership of the customer base, demonstrate independence, and resolve technical problems effectively within data centers.
  • Manage time efficiently, work flexible hours, and travel between data center locations as required.
  • Produce detailed reports and metrics on data center operations and performance.
  • On-call rotation during weekends & holidays (in the future).
Qualifications:
  • Bachelor's degree in a computer-related field or equivalent professional experience.
  • Hands-on experience with servers (Supermicro, EMC, DELL, HP, Nvidia).
  • Strong hardware diagnostics skills and experience with BIOS, UEFI Shell, PXE, and DOS.
  • Certification or experience in Windows and Linux environments (large enterprise experience is a plus).
  • Proven break/fix and on-site customer service experience.
  • Strong technical communication skills for cross-functional collaboration.
  • Excellent written/verbal communication, project management, and time management skills.
  • Ability to lift at least 50 lbs and stand for extended periods.
  • Proficient in English - Fluent (spoken and written)

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