Customer Support Officer

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia GO Markets Support Sdn. Bhd. Full time

Duties/Areas of Responsibilities

  • Provide client support including technical, operational, and product-related queries.
  • Responding to incoming inquiries from clients via email, live chat, and telephone in a timely and professional manner
  • Client relationship management with new and existing global clients
  • Providing assistance in implementing new procedures and processes
  • Adhere to revisions to existing compliance practices and procedures, as implemented by the Compliance Manager / Compliance Committee
  • Strong negotiation skills and ability to close deals.
  • Ensure risks and issues are handled and monitored across the team in line with agreed multi-jurisdictional policies and procedures and work on continuous improvement plans as required.
  • Process and review account applications.
  • Update and maintain accurate client accounts details on relevant systems.
  • Complete individual and team KPIs and SLAs.
  • Liaise with key departments regarding updates on accounts onboarding procedures.
  • Responsible for ensuring timely, complete, and accurate processing of KYC.
  • Support the Account Managers by collating the information required and managing client requests.
  • Act as a subject matter expert in the execution and implementation of our KYC/Anti-Money Laundering policies.

Requirements

  • Bachelor degree in Finance/ Economics/ Banking/ Business Administration is preferred.
  • Minimum of 2 years' customer service experience is strongly preferred; worked in a brokerage, trading, or fintech company is strongly preferred.
  • Knowledge of AML and KYC across multiple jurisdictions would be an advantage.
  • Excellent written and verbal communication skills.
  • Strong knowledge of technical and fundamental analysis with excellent attention to detail.
  • Fluency in English is mandatory, with proficiency in Mandarin highly preferred due to market needs.
  • Prior knowledge or experience in the financial market is desirable.
  • This role will be required to work on weekends and night shift, only apply when you are able to accept rotational shift. (Night shift allowance provided)

  • Business Support Associate

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Persol APAC Business Support Services Full time

    Manage all the administrative tasks in relation with no limit to following activities:Support and administrate employee and contractor mobilization and deployment e.g. booking of medical, enforcement / immigration and visa clearanceHandling customers' enquiryAdministrate the generate and issuance of purchase orderAdministrate the business licence related...

  • Chief Executive Officer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    Who We AreSG Supportis a full-service donor management agency that helps non-profits build sustainable giving programmes for predictable income and long-term impact.We enable transformational change for charities and the causes they champion through data-driven strategy, donor care, and secure payment solutions that make fundraising easier and more...

  • Customer Support Officer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TradeQuo Global Full time

    We are seeking a Customer Support (Mandarin Speaker)with a passion for providing exceptionalcustomer service.Join our team in Malaysiaand become part of a culture that values your contributions and nurtures yourprofessional growth.Key Responsibilities:Provide customer service to clients via live chat, phone call, and emailKeep clients updated on the status...

  • Customer Support

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Valetax Full time

    Position : Customer Support & Back Office ExecutiveLocation : Work On-site / Kuala LumpurType: Full-Time | Entry-LevelIndustry : Fintech Ready to Start Your Career with a Bang?We're on the hunt for a female candidate, friendly, reliable, and quick-thinking individual to join our dynamic Customer Support Team as a Customer Support & Back Office Executive -...

  • Human Resource Officer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GO Markets Support Sdn. Bhd. Full time

    Job DescriptionPrepare Human Resource documents related to an employee's entire life cycle during their employment.Process monthly payroll and handle statutory requirementsSupport recruitment efforts: job postings, screening, interviewing, onboarding, and orientation.Liaising and managing the process of signing HR-related documents.Organize and maintain...

  • Customer Support

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aisling Consulting Full time

    Location: KL / Petaling JayaEmployment Type: Contract (with strong potential to be absorbed permanent)Salary Range: RM2,000 – RM3,000Job DescriptionWe are looking for proactive and customer-oriented talents to join our banking team as Customer Support / Telecollector.You will manage customer enquiries, assist with banking-related issues, and perform...

  • Payment Officer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Persol APAC Business Support Services Full time

    Execute account transactions within specified target timeframe.Verify that bank accounts are prepared to support and correctly configured on the business website.Ensure that account limits and balances are adequate to facilitate operations efficiently. Work closely with cross departments and 3rd parties in resolving customer concerns effectively.Uphold...

  • Customer Support

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GUINEVERE GLOBAL SDN. BHD. Full time

    Job descriptionWe believe in being different from the market and embrace talent and potential over experience. We are looking for highly motivated talent with a passion to excel in their careers. Candidates should expect to feel and see their work contribute to the growth of the Company.We are seeking candidates proficient in Mandarin to

  • Executive - Customer support

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Rapsys Technologies Pte. Ltd Full time

    Job Description – Executive, Customer Support (Japanese Language)Position: Executive – Customer Support (Japanese Monolingual / Japanese–English Bilingual)Location: Ara Damansara (On-site)Employment Type: Full-TimeSalary Range: RM 8,000 – RM 10,000 per monthWorking Hours: 24×7 rotational shifts with 2 days off per weekRole SummaryWe are seeking a...

  • Client Support Officer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Sdn. Bhd. Full time

    About the company:At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.About the role:Are you ready to embark on an exciting...