On-Site Logistics Assistant Team Leader

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Allyn International Services, Inc. Full time 40,000 - 60,000 per year

Job Responsibilities:

  • Oversee day-to-day operations
  • Manage escalationswith both carriers and customers
  • Facilitate prompt issue resolution and address customer service complaints
  • Timely forward suggested corrective actions or issues needing additionalattention to the Logistics Manager
  • Provideshipment routing or tracking support to the team as needed, to ensure adequate coverage of service
  • Distribute and maintaina balanced workload efficiently among team members
  • Regularly review team's shipment volume data to ensure fair distribution of workload amongst the team
  • Review findings with Logistics Manager to discuss any necessary adjustment in team resources to efficiently support the volume
  • Monitor team KPIs (key performance indicators) and identifyand implement improvement opportunities
  • Run other standard or ad hoc reports as needed to support customer or internal team needs
  • Monitor and maintainteam's data integrity and quality of TMS data input
  • Monitor the team's tracking performance daily and ensure tracking is up-to-date
  • Consistently seek out opportunities to eliminateinefficiencies and improveoverall team productivity, from both a process and systemsstandpoint
  • Identifyand initiatetechnical enhancements, via the on-time feature process. Including calculating and providingcost justification of requested IT/ALA enhancements
  • Manage IT projects and special projects
  • Capture and maintainlist of team's Kudos & Complaints and provideKudos to marketing team as requested
  • Ensure client satisfaction
  • Prepare and participatein clientpresentationsand regular meetings
  • Travel to client locations as needed
  • Participate in the interview process for potential new team members
  • Draft and maintaintraining schedules for new team members
  • Providetraining for new and existingteam membersas needed, or delegate training responsibilities to appropriate existing team members
  • Training and support for internal andexternal users of TMS system (ALA/OTM)
  • Act as back up to the Logistics Manager as requested
  • Schedule team coverage and cross training initiatives
  • Manage on-call shift for team members
  • Supervise and manage employees in regards to:
  • Time sheets and time off
  • Performance reviews and Personal Development Plans (PDP's)
  • Disciplinary action and corrective counseling
  • Policy compliance
  • Coaching
  • Employee growthand development
  • Employee engagement
  • Participate in sales, marketing, and business development, including:
  • Publications and articles
  • Marketing campaigns

Competencies:

  • Excellent customer service
  • Microsoft Word, Excel, Outlook, PowerPoint
  • Issue resolution
  • Integrity
  • Active listening
  • Excellent written and verbal communication
  • Decision making abilities
  • Problemsolving
  • Planning and organizationalskills
  • Leadership and coaching
  • Data analysis
  • Project management

Education or Experiences:

  • Bachelor's or equivalent college degree - focus in Logistics preferred
  • International logisticsexperience preferred: transportation, customs, warehousing, supply chain principles, geographical concerns, political nuances of economic zones

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