IT Supervisor

Job Description:

• Lead, supervise, and guide the IT team in day-to-day operations, ensuring smooth functioning of IT infrastructure, systems, and support services.
• Provide 2nd and 3rd level escalation support for complex IT issues, and oversee timely resolution of incidents.
• Oversee the installation, configuration, maintenance, and troubleshooting of desktops, notebooks, databases, servers, network (LAN, WAN, intranet), firewall, and production workstations.
• Ensure proper IT governance including data security, system compliance, and adherence to cybersecurity best practices.
• Plan, schedule, and monitor regular system maintenance, backups, disaster recovery tests, and system performance optimization
• Develop and maintain IT documentation including policies, standard operating procedures (SOPs), workflows, and user manuals.
• Manage IT hardware and software inventory, license renewals, warranty tracking, and procurement planning.
• Conduct IT risk assessments, security audits, and vulnerability testing to mitigate cyber threats.
• Research, evaluate, and recommend new technologies, software, and systems enhancements to support business growth.
• Coordinate and manage vendor relationships for IT services, projects, upgrades, and application support.
• Support IT budget preparation, cost control, and resource allocation to ensure cost efficiency.
• Train, mentor, and evaluate IT staff performance to build technical competency and service excellence within the team.
• Report regularly to Management on IT performance, incidents, and improvement plans.
• Perform other duties as assigned from time to time by Management.

Requirements:

• Diploma/Bachelor's Degree or its equivalent in Computer Science/Information Technology or other related background.
• At least three (3) years' experience in IT support and infrastructure management, preferably in a supervisory role or above (candidates with manufacturing experience preferred).
• Must be able to speak & write in Chinese (Mandarin), English, and Bahasa Malaysia.
• Microsoft certification preferred: Windows Server Hybrid Administrator Associate or equivalent and above.
• Proficient in Ruijie network equipment (Must).
• Familiar with Icewarp Merak Mail System.
• Proficient in various office software, Microsoft SQL and IT service management tools.
• Possess knowledge in IT network, server, security and troubleshooting skills.
• Strong leadership, problem-solving, and decision-making skills.

Job Types: Full-time, Permanent

Pay: RM5, RM7,000.00 per month

Benefits:

• Free parking
• Meal provided
• Professional development

Ability to commute/relocate:

• Senawang: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Computer networking: 3 years (Preferred)

Work Location: In person

Expected Start Date: 10/15/2023