IT Operations Executive

2 days ago

Puchong New Village, Malaysia TADAA TECHNOLOGIES SDN BHD. Full time 40,000 - 60,000 per year

Company Overview

Treasure Global Inc. (NASDAQ: TGL) is a technology-driven company focused on integrating digital solutions into diverse business sectors. We specialize in fintech, e-commerce, artificial intelligence (AI), and online-to-offline (O2O) ecosystems, leveraging technology to enhance consumer experiences and create scalable, high-growth opportunities.

As part of our strategic expansion, TGL is actively incubating and funding multiple ventures, spanning consumer brands, digital platforms, AI-driven solutions, and retail innovations. Our vision is to drive digital transformation across industries while continuously exploring new markets and emerging opportunities.

Position Overview

The IT Operations Executive will take charge of managing diverse IT systems and infrastructure, ensuring smooth daily operations while leading key technology projects that align with the company's strategic goals. This role offers an exciting opportunity to join the leadership team, drive impactful technology initiatives, and contribute directly to the company's success and growth through the exec

Daily IT Troubleshooting:


• Provide ongoing technical support to colleagues by troubleshooting and resolving issues related to software, hardware, network connectivity, and system performance; manage IT helpdesk support issues to ensure timely resolution and maintain business continuity.


• Perform any other duties as assigned by superior, management, including project participation and cross-functional collaboration.

Account & Access Management:


• Create, manage, and delete employee accounts for various platforms such as email, file storage, and internal software tools.


• Implement and manage access controls to ensure employees have the necessary permissions while maintaining company security standards.

Maintenance & Updates:


• Regularly update software, including security patches, for all staff systems.

Training & Guidance:


• Provide staff with basic training and guidance on the use of internal systems, email, Microsoft Office, and other software tools.


• Create and update user guides for common troubleshooting issues or software usage.

Qualifications:


• Strong knowledge of Microsoft Windows OS, Office Suite, ERP System and commonly used business applications and


• SharePoint & Office 365 Administration


• Hands-on experience with configuring and managing email accounts, file storage systems, VPNs, and remote desktop setups


• Ability to troubleshoot hardware and software issues effectively and efficiently.


• Familiarity with network management and security best practices for remote work.


• Excellent communication skills, with the ability to explain technical concepts to non-technical users.

Preferred Skills:


• Experience with cloud-based systems and remote work tools.


• Basic understanding of networking protocols and security best practices.


• IT Background is encouraged to apply.

Experience:


• 1+ years in SharePoint/Office 365 administration


• 2-3 years Hands-on experience in IT support, troubleshooting, and asset management.


• Familiarity with cloud Computing Platforms (AWS, GCP, or Azure) is a plus.

Technical Skills:


• Proficient in Windows OS, Active Directory, AWS (is a plus)


• Basic knowledge of networking (TCP/IP, VPN, DNS).


• Basic knowledge of administer Office 365 suite (Teams, OneDrive, Exchange Online, Share point).

Soft Skills:


• Self-starter with ability to work independently and prioritize tasks.


• Strong communication (able to explain tech issues to non-IT users).


• Willingness to learn new technologies (e.g., AI tools, cloud services).

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