SAP Service Desk Consultant

5 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia E-Outsource Asia Full time 60,000 - 120,000 per year

Responsibilities

  • Serve as the first point of contact for SAP-related issues and service requests from the customer.
  • Log, categorize, and track incidents and service requests in the IT Service Management (ITSM) system.
  • Provide first-level troubleshooting on SAP functional and technical issues (e.g., login access, authorization, transaction errors, user queries).
  • Coordinate with SAP functional and technical consultants for escalation and resolution of complex cases.
  • Monitor and follow up on open tickets to ensure resolution within agreed SLAs.
  • Assist users with SAP password resets, role access, and general usage guidance.
  • Prepare and update incident reports, FAQs, and user documentation.
  • Support change management, user communication, and system downtime notifications.
  • Build and maintain a positive working relationship with the customer's IT and business teams.

Profile

  • Diploma or Degree in Information Technology, Computer Science, or related discipline.
  • 1–3 years of experience in IT helpdesk or service desk environment (experience supporting SAP users is an advantage).
  • Basic understanding of SAP modules (such as MM, SD, FI, CO) and common user issues is an advantage.
  • Familiar with ITSM or ticketing systems (e.g., ServiceNow, Jira Service Desk, ManageEngine).
  • Strong communication and coordination skills to liaise effectively with users and support teams.
  • Customer-oriented, organized, and able to work under pressure.
  • Willing to work in shift or standby rotation, if required

  • Business Processes Senior Consultant

    5 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SAP Full time 120,000 - 240,000 per year

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • IT Technology Services Senior Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SAP Full time 900,000 - 1,200,000 per year

    We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...

  • SAP EWM Consultant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Decimal Business Solutions Pte Ltd Full time 120,000 - 180,000 per year

    HiringMalaysia local staff mostly preferredMalaysia JobsHiring In MalaysiaMalaysia Careersjob Description; SAP EWM Consultantexperience ; 5+ years SAP EWMLocation; Petaling Jaya , MalaysiaWork Mode ; HybridDescription: MY | SAP EWM ConsultantDescription:We are seeking an experienced SAP Extended Warehouse Management (EWM) Consultant with strong expertise in...

  • SAP Consultant

    4 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ZONBERATION GROUP (MALAYSIA) SDN. BHD. Full time

    Job Requirements:At least 3 to 5 years of SAP SD module project implementation experience.Consultant should have a background in the manufacturing industry.Ability to independently configure the SAP SD module, including both front-end and back-end settings.Familiar with integration between SD and other SAP modules such as MM (Materials Management) and FICO...

  • SAP Security Consultant

    3 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Avensys Consulting Full time 60,000 - 120,000 per year

    Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.We are currently...

  • Business Development Manager/SAP Solution Sales

    3 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Canopus GBS | SAP Consulting | AI & Automation | Full time 60,000 - 120,000 per year

    "Canopus GBS" is actively hiring for "Business Development Manager"for Bangalore location.About Canopus GBSCanopus GBS is a global SAP consulting and digital transformation company with operations across Malaysia, Singapore, India, UAE, and the USA, delivering enterprise solutions that help organizations innovate, automate, and optimize their business...

  • Desktop Support/Service desk/IT Help desk

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Avensys Consulting Full time 40,000 - 60,000 per year

    Avensys is a reputed global IT professional services company headquartered in Singapore. Our services include enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have become one of the top trusted providers in Singapore and service a client base across banking and financial...

  • Senior Value Advisor

    3 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SAP Full time $60,000 - $120,000 per year

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP MM Consultant

    3 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia JonDavidson Pte Ltd Full time 80,000 - 120,000 per year

    About the role We are seeking an experienced SAP MM Consultant to join our dynamic team. As a SAP MM Consultant, you will play a pivotal role in delivering cutting-edge SAP solutions to our diverse client base. This is a full-time position based in Bandar Malaysia, Kuala Lumpur.What you'll be doingAnalyse and document client requirements for SAP Materials...

  • SAP PPQM Consultant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ITHR Technologies Consulting Full time 100,000 - 120,000 per year

    **Join Our Team as a SAP PP/QM Consultant****Location:** Kuala Lumpur, Malaysia (Onsite)**Company:** ITHR 360 ConsultingAre you a seasoned SAP PP/QM Consultant looking for your next career opportunity? Look no further We're seeking immediate joiners to join our esteemed team in Kuala Lumpur, Malaysia. At ITHR 360 Consulting, we're dedicated to delivering...