Regional Head, Malaysia

1 day ago

Kuala Lumpur International Airport, Malaysia Malaysia Aviation Group Full time 60,000 - 120,000 per year

Position Title

Regional Head, Malaysia & KLIA Hub

Reporting To

Senior Manager, Line Operations Management

Role Purpose

The Regional Head, Malaysia & KLIA Hub is responsible for ensuring safe, secure, and cost-effective airport operations including both passenger and cargo services across all Malaysia stations and KLIA Hub. This role is accountable for regulatory compliance, operational efficiency, and delivering an exceptional customer experience. The position serves as a key liaison with airport authorities, government agencies, and ground handling partners to uphold service standards.

Key Accountability
  • Oversee ground handler performance at all domestic stations and KLIA, ensuring full compliance with Service Level Agreements (SLAs).
  • Implement and maintain risk management programs for ground operations in alignment with safety, security, and company standards.
  • Ensure strict adherence to all safety and security regulations to maintain zero-accident operations.
  • Lead the development, implementation, and maintenance of Emergency Response and Business Continuity Plans.
  • Act as the main point of contact with airport service Ground Handling Providers and internal and external stakeholders.
  • Act as liaison person for any related matters pertaining Airport Authorities and Government Agencies for Malaysia and KLIA Operations
  • Develop and execute delay, disruption, and diversion management plans.
  • Direct and manage both passenger and cargo operations to ensure full regulatory compliance and alignment with KPIs focusing on business sustainability, resource optimization, cost control, and operational excellence.
  • Manage and administer all Customer Touch Points to ensure targets set by Management are met.
  • Actively participate in AOC, representing MAB Management by addressing operational constraints and issues related to KLIA and domestic stations and providing timely updates to Management on Airport Authority development plans.
  • Prepare and manage the annual station budget exercising cost-control measures, ensuring that opportunities to optimize ancillary revenues within Airport Services control.
  • Control operating expenses to ensure optimum usage of the resources and expenditures within the annual approved budget
  • Ensuring compliance with regulatory requirements, operational efficient and seamless customer experience.
  • Perform the personnel administration for direct reporting positions including selection, training, performance appraisals, resource planning, employee development and implement necessary controls and ensure compliance with labor laws.
Qualification & Working Experience
  • Bachelor's Degree in any field
  • Minimum 3 years in the aviation industry
  • At least 2 years in an airline management role
  • Minimum 5 years of relevant experience in airline airport operations/services
Skills & Knowledge
  • Strong organizational, negotiation, and decision-making abilities
  • Strategic thinking with adaptability to dynamic business needs
  • Effective under pressure, with strong leadership and management skills
  • Proficient in producing analytical reports to support data-driven decision making
Key Challenges
  • Ensuring consistent, high-quality service delivery by ground handlers
  • Maintaining full compliance with safety and security regulations and policies
  • Meeting or exceeding customer expectations in a high-pressure operational environment

  • Manager, Global TMC and Marine

    1 day ago

    Kuala Lumpur International Airport, Malaysia Malaysia Aviation Group Full time 60,000 - 120,000 per year

    Position TitleManager, Global TMC and MarineReport ToCorporate, TMC & Marine HeadPosition Summary Lead and cultivate partnerships with Global travel management companies (TMCs) & Global Marine Travel Companies for Malaysia Airlines, ensuring these collaborations align with the airline's commercial strategy and contribute to revenue growth. Collaborate with...

  • Regional Head

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hays Full time 200,000 - 250,000 per year

    Regional Head - Talent AcquisitionYour new companyA globally recognised organisation operating within a fast-paced, innovation-driven sector. Known for its high-performance culture and international footprint, the firm is expanding its talent acquisition capabilities to support continued growth across key markets.Your new roleAs the Global Talent Acquisition...

  • Head of Internal Audit, Malaysia

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIG Full time 120,000 - 544,000 per year

    Head of Internal Audit, MalaysiaJoin us as Head of Internal Audit, Malaysia to take on key responsibilities within a world-class Internal Audit function.Make your mark in Internal Audit Group (IAG)AIG's Internal Audit Group (IAG) provides independent and objective assurance, advice, and insight guided by a philosophy of adding value to improve the operations...

  • Regional Head of Finance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hays Full time 150,000 - 300,000 per year

    Looking for a strategic finance candidate to join a Banking Institution supporting Asia (Up to 300k p.a.)Your new companyAn International Banking InstitutionYour new roleYour responsibilities will include (but not limited to):Prepare financial reports for the Asia Region to Head Office & Local regulatorsExperience implementing cost-cutting initiatives and...

  • Executive, Pricing Specialist

    1 day ago

    Kuala Lumpur International Airport, Malaysia Malaysia Aviation Group Full time 60,000 - 120,000 per year

    Job TitleExecutive, Pricing SpecialistReports ToAssistant Manager, Revenue Management Role PurposeDeliver and implement the revenue plan and pricing strategies for the designated area by conducting rigorous, continuous, and detailed evaluation of trading conditions, price levels, and competitive positioning to determine optimal pricing levels and structures...

  • Head of Cybersecurity Malaysia

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time 200,000 - 250,000 per year

    Some careers have more impact than others.If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.The County CISO is responsible for operating as part of a global/regional team within Cybersecurity to define and implement an industry-leading Cybersecurity Service...

  • Executive, Operation Admin

    1 day ago

    Kuala Lumpur International Airport, Malaysia Malaysia Aviation Group Full time 1,100 - 3,000 per year

    Position TitleExecutive, Operation AdminReporting ToHead, Strategic Channel Efficiency, Performance and GrowthRole PurposeProvide high-level executive, operational, and administrative support to the Head of Channel Efficiency and the department. This role ensures seamless coordination across travel, finance, reporting, stakeholder engagement, and project...

  • Head of Protective Security, Malaysia

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time 120,000 - 240,000 per year

    Some careers grow faster than others.If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Assistant Manager, Southern Region Sales

    2 weeks ago

    Johor Bahru Airport, Malaysia Malaysia Aviation Group Full time 80,000 - 120,000 per year

    Job TitleAssistant Manager, Southern Region SalesReports ToRegional Manager, Sales (Malaysia & Brunei)Role PurposeCo-lead the southern region sales team in collaboration with the Manager by driving the development and execution of effective sales and marketing plans, while ensuring customer-centric operational excellence to achieve sales targets aligned with...

  • Assistant Manager, Marketing Planning

    1 day ago

    Kuala Lumpur International Airport, Malaysia Malaysia Aviation Group Full time $60,000 - $80,000 per year

    Position TitleAssistant Manager, Marketing PlanningReports ToHead of Digital Marketing & Marketing PlanningRole PurposeThe Assistant Manager, Marketing Planning plays a crucial part in supporting the development and execution of strategic marketing initiatives to promote MAG Airline Business' brand presence and drive business growth. Reporting to the Head of...