Store Supervisor_KL

Duties and Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.

SALES:

• Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.
• Meet or exceed Sales goal.
• Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony.
• Build client relationships through data capture and outreach, with the Proximity clienteling app.
• Contribute to the attainment of sales goals, and KPI'S
• Demonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction.
• Maintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback.

COMMUNICATION:

• Report and communicate information concerning personnel, merchandise and operations on a regular basis to the Store Manager.
• Business aware, ability to communicate store goals, challenges, and solution minded.
• Contribute to trade feedback, know your client, purchasing trends.
• Actively participate in staff briefing for the purpose of discussing steps of the sale, policy implementation or changes, merchandise, etc. 
• Report merchandise status, best sellers, slow sellers, deficiencies, buying trends, etc. to the store manager on a regular basis.

VISUAL MERCHANDISING:

• Participate in the merchandising of the store to acquire the skills necessary to work independently. 
• Ability to adapt Visual Merchandising Guidelines, make smart decisions with implementation, to positively Impact the business.
• Meet deadline for Window and interior changes.
• Merchandise store as directed to a high standard and can direct team accordingly.
• Implement correct usage of interior signage.
• Ensure that all stock is well maintained and in good condition.
• Able to demonstrate and train team to recover and maintain VM standards.

OPERATIONS:

• Open and close the store in the absence of the manager and assistant manager.
• Maintain appropriate records and receipts for all products sold. Ensure cash registers and money bank-in daily. All paperwork is checked and signed.
• Ensure name capture is attempted at every transaction.
• Ensure price changes are ticketed accurately and in a timely fashion.
• Notify manager of damages and partner with manager for proper return to the warehouse.
• Maintain proper housekeeping standards.

LOSS PREVENTION:

• Take part in cycle counts.
• Ensure during sales, the item is checked for correct price, by scanning correct barcode, through the till.  
• Ensure items are properly checked in, ticketed, placed on the selling floor or stockroom within 24 hours.
• Promptly report shoplifters or in house theft, through Guidelines/ Incident Report.
• Control shrinkage through loss prevention awareness, and good customer service.
• Assist in the organization and implementation of inventory on seasonal or as needed basis.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel.

• Minimum 3-5 years experience in fashion or luxury brands retail sales.

• Proven sales achievement in fashion or luxury brands market and demonstrate proven success in meeting sales goals and achieving KPIs. 

• Have a strong sense of integrity and an ability to lead by example.

• Excellent leadership, interpersonal and communication skills

• Fluency in English & other languages.

• Good PC skills such as MS Office and basic understanding of retail POS system