Customer Support Specialist

2 days ago

George Town, Penang, Malaysia TP Full time 30,000 - 40,000 per year

Overview:

About the Role

We are looking for a proactive and customer-focused Customer Support Specialistto join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Qualifications:

  • Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
  • Proficient in English and Italian (both written and verbal).
  • Strong communication and problem-solving skills.
  • Comfortable working in a fast-paced, multicultural environment.
  • Willing to work on a 9-month renewable contract.

Responsibilities:

Key Responsibilities

    • Provide first-line support to business clients via email, chat, or phone.
  • Manage and resolve B2B inquiries related to orders, accounts, and system usage.
  • Collaborate with internal teams to ensure timely and accurate responses.
  • Document all customer interactions and feedback within the system.
  • Handle escalations professionally and ensure service-level targets are met.
  • Support process improvements and contribute to continuous service enhanceme

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