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About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Handle credit card disputes raised by customers and merchants.

• Follow up with customers, merchants, and relevant parties to obtain required documentation and clarify dispute details.

• Resolve disputes with affiliate banks in a timely manner, adhering to card scheme rules and regulations.

• Manage cases referred by the Financial Markets Ombudsman Service with professionalism and accuracy.

• Handle inquiries and correspondence from customers and merchants regarding dispute matters.

• Perform reconciliation and maintain accurate general ledger entries.

• Ad-hoc assignments or tasks assigned by the Team Leader or Unit Head.

JOB REQUIREMENTS

• Possess at least a Bachelor's degree or equivalent qualification.

• Preferably 1 to 2 years of working experience in card dispute resolution. Fresh graduates will be considered.

• Strong understanding of card scheme rules and dispute resolution processes.

• Detail-oriented with strong analytical and problem-solving abilities.

• Proficient in English communication, both written and verbal.

• Good interpersonal skills and a strong team player.

• Fast learner with the ability to manage multiple tasks efficiently.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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