Customer Service Representative

1 week ago

Kulim, Kedah, Malaysia Wong Engineering Full time
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Marketing or equivalent.
  • Required language(s): English, Chinese
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): EPICOR
  • Preferably Executive level specialized in Customer Service or equivalent.
  • 2-Full time position

Responsibilities:

  • Liaising with customer on the confirm purchase order.
  • Generating standard orders by using an"EPICOR" system upon receiving a purchase order from a customer.
  • Review current finish good balance quantity and make delivery date arrangements with warehouse if stock is available.
  • Notify the Planner of the customer order to obtain target or planning date delivery if there is no balance stock or new production output required.
  • Follow up with the planner on the committed delivery date.
  • Notify the customer of the delivery status
  • Liaising with the warehouse for the delivery arrangement
  • Handle customers' complaints for any related issue once the delivery date.
  • Notify the respective department/ section upon receiving customer complaint if any
  • Prepare a report on a weekly and monthly basis which includes consignment billing, report billing, FG report, inventory report forecaster report, and maintaining Interco pricing
  • Attend meetings internal or external
  • Any other tasks as and when assigned by the Management
  • Follow the Company's environmental policy and procedures and comply with any environmental-related legal or regulatory requirement.
  • Required language(s): English, Bahasa and Mandarin.

Job Type: Full-time

Pay: RM2, RM4,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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