Analyst Wealth Management Ops

Job Summary
TRADE PROCESSING

Role Responsibilities
To assist in running of all BAU functions for all relevant Structured Notes, OTC Derivatives products classed and Private Capital Investments (PCI) including settlement, exceptions processing, MIS reporting, control & risk mitigation and project deliveries if required.

Strategy

• Ensure analysts perform timely resolution of internal & external customer queries.
• Able to escalate customer complaints and propose solutions to resolve them by liaising with team members from trade processing function.
• Understands customers' requirements and able to instil a customer-centric culture in the team.

Business
Customer Management

• Liaise with team members from support function on client query handling if required.
• Understands customers' requirements and able to instil a customer-centric culture in the team.

Processes
Transaction Processing Activities

• Understands the various product booking models & able to perform end-to-end trade processing activities for all Structured Products and PCIs as stipulated below.
• Assist in 1st level processing & 2nd Level approvals in the TP systems mainly T24 and ensure contract notes has been issued in accordance to country regulatory requirement daily.
• Target to ensure minimal processing errors that's leads to operations losses, near misses and regulatory / client impacts.
• Able to drive quality work and maintain timeliness within teams

Key Responsibilities
People & Talent
Learning and Development

• To ensure team of junior operations officers delivers department goals and BAU accordingly.
• Guide and share knowledge between team members to serve as support to one another.
• Participate in cross training across products and functions (i.e. Support Functions) as part of contingency plan.

Risk Management
Control & Risk Mitigation

• Adheres to laid out processes and procedures of the bank while completing process actions.
• Prompt and early escalation of risk issues to Line Managers.
• Identify errors and omissions resulting from routine process actions and ensure regular updating of process procedures (DOI).

Governance
Work Management

• Prioritizes and schedule dept. workload accordingly to meet volume peaks & troughs.
• Communicates own work plan issues and escalates potential "Bottlenecks' to Line Managers

Skills And Experience

• Trade Control and FM Middle Office
• Traders and Sales Personnel – RM & CSMs
• In-country Operations Teams
• In-country Wealth Management / Credit Ops / CMS Teams
• Control Teams
• Related Departments eg, Product Control, Finance, etc
• External Counterparties – Customers, Banks and FIs

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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