Head of Information Technology Department

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Rosemallow Technologies Pvt Ltd Full time

The Head – IT Operations is responsible to lead IT Operations Department, consisting of the Cloud,

Infrastructure, NAC and Operations Teams. Focused on managing the operation, delivery and continuous improvement of common services across the Group, ensuring that the services are fit for purpose and are delivered to the Group in line with agreed SLAs, schedules and budget.

As a member of the Technology Leadership Team, the IT Operations Head will contribute to the

development of the Technology Strategy, IT / Cyber Security Strategy and Business Plan and will be

accountable for the execution.

Job
Responsibilities

Financial

∙Strong project and IT service management skills to ensure the overall strategy focus and execution 

of the Technology Strategy. 

Customer

∙Responsible for the operations, maintenance, efficiency and effectiveness of the IT Operations 

services meeting the demands of the businesses and the whole NTT Data Payment Services 

business. 

∙Accountable for the operation & support of the IT Operations services according to the agreed 

SLAs, costs and schedules. 

∙Accountable for resolution of all issues and problems related to the IT Operations services, 

meeting SLAs and KPIs in all severities and priorities. 

Internal Processes

Accountable for:-

∙To contend with major incidents and situations that need to be handled immediately and 

resolutely. 

∙The ever greening, service improvement, demand management, change management, 

benchmarking, reporting, etc of the IT Operations services. 

∙The development of upgrades and enhancements to the existing service and development of new 

services to meet business demands. 

Job Description

∙The implementation and conformance to security and audit principles and best practice processes. 

∙The continued development and improvement of service delivery process used in the IT 

Operations.

∙

Assist in any ad-hoc assignment when is required by immediate superior.

Learning & Growth

∙
The motivation and development of IT Operations Staff to meet competency targets, covering 

personal development, technical development, coaching, succession planning, etc. 

Job Requirements

∙

Candidate must possess a minimum fifteen (15) years of working experience in Financial Institution/ 

FinTech, IT Technical, Operational or service management roles, with wide and in-depth exposure to 

Payment and IT processes. 

∙

Candidate must have AWS or equivalent cloud leadership experience.

∙

Preferable candidate with minimum of ten (10) years of experience in leading and managing teams 

of at least 20 employees. 

∙

Excellence leadership and management skills. 

Education / Certification Requirements

∙Candidate must possess at least a Bachelor's Degree, Professional Degree in Computer Science or 

any discipline with related field. 

∙Candidate with Cloud  / ITIL / TOGAF Certification is an added advantage.

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