Collection Analyst-Korean

Overview

Are you a creative person who loves a challenge? Solve the complex puzzles you've been dreaming of as our Collections Analyst. If you have a passion for innovation in tech, we want you on our team

Oracle is a technology leader that's changing how the world does business. We're looking for an experienced and self-motivated person. We appreciate you taking the time to review the list of qualifications and apply for the position. Come and join us

Roles and responsibilities of business to business

The collections team (Part of Order to Cash Group) is primarily responsible to ensure that the company's accounts receivable are converted to Cash (collected) as soon as possible from the date of sale. It is also responsible to ensure that the company's DSO (DAYS SALES OUTSTANDING) is well within the market standards and internal benchmarks. This role requires you to partner with customers and other collaborators within the Organization, whereby you provide resolution to the customer issue, remove the payment barriers, provide a good customer experience, and facilitate faster collections.

Below are the roles and responsibilities encouraged by Collections Lead Analyst:

• Interact with internal and external collaborators through calls and emails. More focus on calls
• Able to independently lead the assigned ledger/country with minimal help from the manager
• Be a process authority and should be able to help & mentor team members
• Participate and contribute to projects
• Understand and work closely with the collaborators & Customers
• Independently lead certain of the monthly/fortnightly calls with collaborators.
• Build and maintain relationships with key collaborators internally and in local countries
• Prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets
• Carry-outs agreed on contractual payment terms at all times while maintaining good relationships with customers
• Customer service-oriented approach. Always keeps communication channels open with the customers in order to achieve a WIN-WIN situation at both ends
• Does 'Smart Escalations' within the customer's chain of management, Oracle Collections management, and Sales hierarchy in case of non-responsiveness from customers on repeated follow-ups and calls made towards outstanding invoices
• Identifies payment barriers at early stages and takes proactive steps to prevent such issues by working with other collaborators within Oracle and on the customer side (Dispute Management)
• Performs all day-to-day activities in line with Global Policies and Procedures
• Partners with the Oracle Credit team and ensures that all risk-related information is shared with them including the details of outstanding invoices to minimize future risk to the enterprise
• Conducts periodical calls with different Oracle Line of Business (Sales) teams to identify and highlight top customer challenges with regard to outstanding payments
• Ensure that there are minimal surprises to Oracle Business Finance teams and Sales team by ensuring all of the right information is sent to them in a timely manner on situations related to Credit Hold and Revenue Impact
• Enforces collections leverages of Support Restriction, Credit Hold, and Legal action as per the global policies and procedures on all undisputed invoices at the right intervals
• Works internally with other Oracle supporting groups i.e Order Booking, Cash Applications, Credits, Contracts, Revenue Recognition, Tax, Controllers, and Accounts receivable teams to resolve all disputes raised by the customers

Preferred Qualification / Skills

• Graduate in any stream
• Minimum 4 years of work experience in Collection or finance-related job
• Work experience in client-facing
• Strong written and oral communication
• Shared service center experience is preferable
• Interpersonal skills
• Good English and
  Korean
  language skills

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, Countries, and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, and interview process, and in potential roles to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer