Customer Service

24 hours ago

Johor Bahru, Johor, Malaysia GD EXPRESS SDN BHD Full time 16,800 - 20,400 per year

Key Responsibilities:

· Customer Interaction: Greet all incoming calls professionally and answer a timely manner.

· Order Management: Process and key in all orders using the Customer Service and Traffic Control system efficiently.

· Dispatch Coordination: Arrange pick-up orders and coordinate with relevant couriers for timely dispatch.

· Shipment Reception: Receive and log Lodge-In shipments from customers accurately.

· Tracing and Follow-Up: Enter tracing details into the Intranet system and ensure all tracing tasks are performed promptly, with regular customer updates until issues are resolved.

· Pre-Alert Handling: Arrange and follow up on all pre-alerts until issues are resolved.

· Reverse Charge Requests: Manage and follow up on reverse charge requests until resolved.

· Problem Shipments: Coordinate with shippers to resolve issues related to problem shipments.

· Reporting: Complete all required reports for management or relevant department timely, including daily cash and credit collection reports.

· Office Maintenance: Ensure the customer service area is tidy and clean, and manage filing efficiently.

Qualifications:

· SPM or Diploma qualification with a minimum of 1 year of experience in the courier service industry preferred.

· Excellent interpersonal and communication skills, proficient in computer applications.

· Ability to work independently with minimal supervision, under pressure, and in a multitasking environment.

Please contact Mr Shabandi at for further information

Job Types: Full-time, Permanent

Pay: From RM1,700.00 per month

Benefits:

  • Health insurance
  • Parental leave
  • Professional development

Work Location: In person

  • Customer Service

    1 day ago

    Johor Bahru, Johor, Malaysia Agensi Pekerjaan Synergy Staffing Full time 24,000 - 36,000 per year

    Company : DSV SOLUTIONS (DC) SDN BHDLocation : & 182-02, JALAN ADDA 7, TAMAN ADDA HEIGHTS, JOHOR BAHRUPosition : CUSTOMER SERVICES, TROSPORTATIONQualification :Must possess at least at Diploma or Bachelor degree in any field.1-3 years of working experience in the related field will be added advantage.Experience in Freight forwarding environment and knowledge...

  • Customer Service

    2 weeks ago

    Johor Bahru, Johor, Malaysia Khal Legacy Full time 30,000 - 60,000 per year

    Fully responsible for the branches daily operation (opening & closing).Entertain walk in and online customers.Offer a consistently good memorable customer service experience.Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.Develop E-commerce strategy to promote sales via online and...

  • Customer Service

    2 weeks ago

    Johor Bahru, Johor, Malaysia Thong Yee Thong Reflexology Full time 24,000 - 48,000 per year

    jobscope:.Greeting and welcoming guests – Ensure every customer feels comfortable upon arrival.Handling bookings and reservations – Assist with phone calls, online booking systems, or walk-in appointments.Providing service information – Explain wellness packages, spa treatments, pricing, and promotions to customers.Managing check-in and check-out –...

  • Customer Service

    1 day ago

    Johor Bahru, Johor, Malaysia Coway Johor Bahru Full time 20,000 - 120,000 per year

    About the Role:We are currently seeking enthusiastic and results-driven Telemarketing / Telesales Representatives to join our growing sales team. In this role, you will make outbound calls to potential or existing customers, promote products or services, and help customers upgrade or enhance their current plans.This is a target-based role ideal for...

  • Customer Service

    2 weeks ago

    Johor Bahru, Johor, Malaysia Bread Manufacturing Full time 30,000 - 36,000 per year

    Role : Customer Service - Mandarin Speaker - E-Hailing & Deliveries Service (Taiwan & Hong Kong Market)Location : Johor BahruJoining BonusRM5,000 (2 Installment) First installment will be paid after completing 6 months of service, and the remaining amount will be paid after completing an additional 6 months(September to October)Salary : Basic RM3,000 + RM300...

  • Customer Service

    1 day ago

    Johor Bahru, Johor, Malaysia Bread Manufacturing Full time 24,000 - 28,800 per year

    Role : Customer Service - English SpeakerLocation : Johor BahruSalary : Up to RM2800Qualification : 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.Bahasa & EnglishNo exprience neededWorking Days : 6days in a weekShift : Rotational ShiftAnnual Leave - 12 DaysMedical Leave - 14 DaysAdditional leave details will be provided during...

  • Customer Service

    24 hours ago

    Johor Bahru, Johor, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full time 24,000 - 50,400 per year

    Role : Customer Service Bahasa & English SpeakerFresh Graduate or SPM Leaver encouraged to applyLocation:- Johor BahruType : 2 Years Contract will be renewable Yearly basisBasic Salary : RM 1,900 - RM 2,100 + Additional Allowances ProvidedWorking days : Mon-Sun (6 days work 1 days off Rotational)Working hours : Rotational ShiftLanguage : English &...

  • Customer Service

    1 day ago

    Johor Bahru, Johor, Malaysia Bread Manufacturing Full time 15,500 - 18,500 per year

    Role : Customer Service (No exprience needed)Location : Johor BahruSalary : RM1900-RM2800 (KPI + Night Shift)Qualification : Min SPM/Fresher/Diploma/Bachelor.No exprience can applyWorking Days : 6Shift :Rotational ShiftJob Descriptions :-Handling all inbound calls, live chat, and email regarding customer general inquiries, complaints, comments, feedback, and...

  • Customer Relations Assistant

    1 day ago

    Johor Bahru, Johor, Malaysia Bright Property Service (M) Sdn Bhd Full time 24,000 - 43,200 per year

    NOW WE OPEN VACANCY AT The Raffles SuitesJob DescriptionCollection of property maintenance fees/ miscellaneous payment, attend to owner's inquiries and resolve their problems/ complaints, report and follow up with contractors on rectification of defects.Responsible for creating, updating and keeping of management files.Coordinate with the Project Manager,...

  • Customer Service

    1 day ago

    Johor Bahru, Johor, Malaysia Y & Y Baby Enterprise Full time 48,000 - 96,000 per year

    Job Descriptions:Provide timely, empathetic, and solution-oriented support to address customer issues, resolve concerns, and ensure high service satisfactionOversee shipment lifecycle from booking, documentation preparation, customs submission, delivery arrangement, to invoicing and job closure.Liaise and coordinate closely with customers, ocean freight...