IT Assistant

Job Description:

• Assist in setting up and maintaining Users computer, hardware, and software applications. (Basic Setup)
• Troubleshoot and resolve hardware, software, and network-related issues.
• Help users with troubleshooting common software applications, including email, productivity tools, and other business software.
• Provide technical support to employees via Remote (Team Viewer & Anydesk), email, or in-person.
• Assist with the setup and management of company phones, tablets, and other mobile devices
• Install, configure, and update software and hardware components. (Laptop and Dekstop)
• Participate in the setup of new workstations or offices, including configuring computers and network access.
• Maintain inventory of IT assets Movement
• Assist in network administration tasks, including monitoring and optimizing network performance.
• Monitor regular system backups and ensure data integrity.
• Job task assign based on IT Helpdesk Portal Manage Engine Ticketing system
• Document IT processes and procedures.
• Maintain a log of IT issues and resolutions to identify recurring problems.
• Weekly report assignment task

Job Requirement:

• Minimum Diploma holder in the related field is required for this position
• Fresh graduate is also welcome to apply
• Basic understanding of computer hardware, software, and networking systems.
• Experience in troubleshooting and resolving technical issues related to both hardware and software.
• Familiarity with operating systems (Windows 10, Windows 11 Window Server 2008R2 and above).
• Knowledge of common office software and applications (Microsoft Office Suite, Google Workspace).
• Basic knowledge of networking protocols (TCP/IP, DNS, DHCP).
• Experience in setting up and configuring computer systems and devices (PCs, printers, phones, etc.).
• Strong troubleshooting skills and the ability to identify technical issues efficiently.
• Analytical thinking with an ability to diagnose problems and provide quick solutions.
• Good written and verbal communication skills to interact with team members and end-users.
• Ability to explain technical concepts to non-technical staff in a clear and understandable manner.

Job Types: Full-time, Permanent

Pay: RM2, RM2,500.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person