AI Automation Engineer

JOB SUMMARY

The position is a technical support position at the University. The position will be responsible for areas as designated by the Manager, Information Technology (IT) Unit. These include:

• Analyse current business processes and workflows to identify opportunities for AI integration and process automation.
• Develop and implement AI-powered solutions such as AI agents to enhance efficiency, productivity, and decision-making across campus operations.
• Collaborate with various departments to understand their specific needs and recommend tailored AI applications.
• Configure, deploy, and maintain AI tools and platforms and ensure seamless integration with existing systems.
• Monitor and evaluate the performance of implemented AI solutions, making adjustments as necessary to maximise benefits.
• Ensure all AI implementations follow ethical guidelines, data protection regulations, and University policies.
• Provide training and support to staff members on effectively utilising AI tools in their daily work.
• Generate reports on usage, system performance, and user engagement in AI tools.

This position will work closely with other staff members on campus.

Key responsibilities:

1) Implementation of AI Use

• Ensure all Mechanical & Electrical (M&E) systems, equipment, and building infrastructure are properly maintained, fully functional, and supported with scheduled preventive and corrective maintenance programs.
• Assess department workflows and business processes to identify opportunities for AI enhancement.
• Design, implement, and optimise AI-powered automation solutions tailored to university needs.
• Develop integration points between AI systems and existing University platforms.
• Configure and deploy AI tools such as AI agents that address specific operational challenges.
• Provide technical advice on AI tool selection, configuration, and integration with existing systems.
• Stay current with emerging AI technologies and methodologies relevant to higher education.
• Conduct AI training sessions and write user guides to promote AI adoption and improve AI utilisation.
• Monitor AI solution performance and generate reports on user activity, system health, and issue trends.

2) Policy and Planning

• Assist and support the Assistant Manager or Manager, IT to implement and to ensure compliance with all University IT-related policies.

3) Documentation

• Develop and maintain various procedural and technical documents in areas such as customer service and application support.

4) Report

• Prepare and provide reports on the relevant information as and when needed by the Management.

5) Liaison and Interaction

• Work effectively and with flexibility as a member of the team in providing input, advice and assistance as and when required.

JOB REQUIREMENTS

• A Bachelor's degree in Information Technology (IT), Computer Science or other related discipline from a recognised institution; or A Diploma in a relevant discipline from a recognised institution with a minimum of three (3) years of relevant work experience.
• Fresh bachelor's degree holders in relevant discipline can be considered.
• For diploma holders, at least three (3) years of relevant working experience in any two of the following domains: software development, business requirement study, business processes improvement, business systems support, web-based systems, low-code/no code development.
• Experience in coding with various programming language or low-code platforms with proven record of successful solution implementation.
• Proven ability to analyse organisational processes and identify opportunities for AI driven improvements.
• Strong understanding of AI technologies, machine learning frameworks, and natural language processing applications.
• Proficiency in configuring and optimising AI applications and integration for specific business needs.
• Excellent communication skills for effectively explaining technical AI concepts to non-technical stakeholders.
• Experience developing training materials and conducting workshops on AI tool utilization.
• Knowledge of ethical considerations and best practices in AI implementation.
• Agility in High-Pressure Environments: Thrives in fast-paced scenarios, adept at orchestrating multiple tasks, tracking action items, adapting to shifting priorities, and meeting tight deadlines.
• Flexibility in Working Hours: Exhibits willingness to operate beyond regular office hours as necessary to fulfil job demands.

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Work Location: In person