Cluster Lead
5 days ago
Hiring: Cluster Lead – Application Management
Location: Kuala Lumpur, Malaysia
Employment Type: Full-Time
Work Mode: Hybrid
Company Description
Yoda Tech Pte. Ltd., based in Singapore, aims to divide digitalization into small
logical Micro initiatives with ready-to-use Micro-bots. This approach reduces IT
operations spend while focusing on automating and robotizing processes,
power application development, infrastructure, maintenance, and support. Our
innovative solutions help businesses streamline operations and enhance
Productivity.
About the Role
We are looking for an experienced Cluster Lead to manage application operations, drive delivery governance, and coordinate with key stakeholders across multiple business areas. This role requires strong experience in application management, ServiceNow, and Jira/Azure DevOps.
Key Responsibilities
- Lead and oversee end-to-end Application Management across assigned clusters.
- Manage incidents, changes, and problem tickets via ServiceNow and ensure SLA compliance.
- Coordinate with business and technical stakeholders for requirement gathering, issue resolution, and progress updates.
- Track project work, tasks, and sprints using Jira or Azure DevOps (ADO).
- Ensure strong delivery governance by maintaining process compliance, timelines, documentation, and reporting.
- Conduct regular status meetings, risk assessments, and governance reviews.
- Support audit and compliance activities related to application operations.
- Drive continuous improvement initiatives across application management processes.
Required Skills & Qualifications
- Bachelor's degree in IT, Computer Science, or a related field.
- 5+ years of experience in Application Management or IT Service Delivery.
- Hands-on experience with ServiceNow (Incidents, Change, Problem Management).
- Working experience with Jira or Azure DevOps.
- Strong stakeholder coordination and communication skills.
- Understanding of delivery governance processes.
- Ability to work effectively in a hybrid work environment.
Preferred Qualifications
- Exposure to ITIL processes (ITIL Foundation is a plus).
- Experience managing distributed or regional teams.
- Background in large-scale enterprise environments.
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